Customer Success Manager
$100kOtterbrook
Enterprise Customer Success Manager | Venture-Backed InsurTech | San Francisco (On-Site)
We're hiring on behalf of a fast-growing, venture-backed InsurTech startup based in San Francisco that is modernizing the infrastructure layer of the property & casualty insurance industry. Post-PMF, revenue-generating, and scaling fast — this is a company with real traction and real urgency.
The Role
This is the first dedicated Enterprise CSM hire. You won't be inheriting a playbook — you'll be writing it. You'll own the company's most complex, highest-value customer relationships and define what enterprise success looks like as the business scales.
What You'll Own
- A portfolio of enterprise accounts — stakeholder maps, health scoring, QBRs, and renewal strategy
- Gross and net revenue retention for your book
- Expansion opportunities in partnership with the sales team
- The enterprise CS motion — frameworks, processes, and the playbook the next CSM will learn from
- Cross-functional escalations with engineering, support, and sales
What We're Looking For
- 5+ years in enterprise customer success or account management at a B2B SaaS or fintech company
- Owned a real enterprise book ($100k+ ARR) and can speak to NRR performance without hesitation
- Multi-stakeholder relationship experience at the executive level
- Commercially sharp — contracts, pricing, renewal dynamics
- Technically fluent enough to bridge customer needs and engineering teams
- Scrappy, high agency, startup experience strongly preferred
- Insurance, fintech, or compliance-heavy vertical experience a plus
Compensation
- Base (up to 160k) + Bonus (20%) + Equity (0.1%)
Location: On-site, San Francisco, CA
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Santa Clara, CA vacancy
- ...Founding Customer Success Lead South Park | Full-time | Onsite | Enterprise AI Sales About the company: An early-stage AI startup... ...~ Hands-on individual contributor mindset ~ If you have management experience, it should be limited (up to ~2 years) ~ Strong...SuggestedFull time
upstartHR
Sunnyvale, CA2 days ago $100 per hour
...Customer Success Manager (French Required) Hybrid (4 days onsite, 1 day remote) – Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants...SuggestedImmediate startRemote workWork from homeHome officeWork visaOdoo
Sunnyvale, CA4 days ago- ...future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individual contributor role will focus...SuggestedWork at officeFlexible hours
Proofpoint
Sunnyvale, CA3 days ago $125k - $140k
...divide and illuminating the future. About the Role: At Taara , we succeed when our customers succeed. We are looking for a proactive, organized, and empathetic Customer Success Manager to serve as a primary relationship manager for our existing customers. This is a role...SuggestedFull timeWork at office3 days per week$140k
...agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top... ...Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting...SuggestedWork at office- ...are working with leading hospitals and rapidly expanding deployments. Role Overview We are looking for a Customer Success & Deployment Manager to own the end-to-end success of our deployments — from coordinating installations to ensuring customers are actively...Part timeFor contractorsLocal area
Shyld AI
Sunnyvale, CA3 days ago - Digital Customer Success Project Manager Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital‑first customer engagement across the lifecycle. This individual‑contributor role focuses on designing and executing programs that improve...Work at officeFlexible hours
$94k - $109.5k
...big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based... ...be based in Chicago. About The Team We are seeking a Client Success Manager , in our fast-growing team. Client Success Managers are an...Summer workRemote workFlexible hoursShift workGrabJobs
San Jose, CA1 day ago- ...OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience... ...technology 3+ years of experience in B2B customer success, account management, or consulting. Proven track record of building trusted...Flexible hours
GrabJobs
San Jose, CA1 day ago $3,500 - $4,500 per month
...Customer Success Manager (CSM) – Digital Marketing Agency Location: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST) Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company Cavenaugh is a fast-growing lead generation...Remote workWork from homeGrabJobs
San Jose, CA2 days ago- ...monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that... ...to help lead the journey. We’relooking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips...Remote workFlexible hours
GrabJobs
San Jose, CA11 hours ago - Wordly.ai, an AI startup in California, seeks a Customer Success Manager to enhance customer loyalty and satisfaction. The role involves building strong relationships, ensuring effective product usage, and leveraging data analytics to identify opportunities for growth....Remote job
- ...housing and residence life associations to remain a trusted, long-term partner to our clients. Position Overview The Customer Success & Account Manager is a strategic, relationship-driven role responsible for owning customer retention, renewal, expansion, and long-term...Local areaImmediate startRemote workFlexible hours
GrabJobs
San Jose, CA3 days ago $23.34 - $38.9 per hour
...orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As a Customer Success, Account Manager on our team, you will be a co-architect of the customer experience for our high-volume account segment. This is a unique...Hourly payMinimum wageContract workTemporary workWork at officeFlexible hoursGrabJobs
San Jose, CA1 day ago- ...opportunity through confident communication. Team: B2B Revenue Report to: Customer Success Director Location: Bangkok, Thailand Job Summary We are seeking a passionate and customer‑focused Account Manager to join our APAC team, with a dedicated focus on the Thailand market....Local areaWorldwide
- ...documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to... ...the future of healthcare. About the Role We are hiring a Customer Success Manager to own the full post‑sale lifecycle—from contract...Full timeContract workWork at office
- Join Wordly's fast growing global team! Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to drive customer loyalty by building lasting relationships throughout the customer lifecycle. Reporting to the Director, Client...Remote workWorldwide
- ...unified data loss prevention and insider risk management platform that protects sensitive data... ...endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks,... ...the role: As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic...
- ...About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement...
GrabJobs
San Jose, CA2 days ago $150k - $170k
...drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks... ...that must be based in EST or CST. The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory...Remote workWork visaGrabJobs
San Jose, CA1 day ago- ...transformations, we specialize in empowering customers with tech-enabled solutions for... ...spanning domains, processes, and change management, ensuring tailored solutions that drive... ...is passionate about forming and driving successful client relationships and can successfully...
Bristlecone
Sunnyvale, CA3 days ago - ...transformations, we specialize in empowering customers with tech-enabled solutions for... ...spanning domains, processes, and change management, ensuring tailored solutions that drive... ...the hi-tech/semiconductor industry and successful at creating large deals focused on digital...
Bristlecone
Sunnyvale, CA3 days ago - ...software enables manufacturers to digitize workforce capability management, improve workforce readiness, and make better labor... ...category-defining platform for workforce operations. The Role As a Customer Success Manager of our Commercial business, you will own a portfolio...Permanent employmentRemote workHome office
GrabJobs
San Jose, CA2 days ago - ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers...
$95k - $130k
Position Summary The Customer Success Manager for Sports & Entertainment owns the venue relationship from go‑live through renewal. Your accounts are stadiums, arenas, and event centers — high‑volume, high‑visibility, and unforgiving when something goes wrong on game day...Work experience placementLive inFlexible hours$70k - $80k
...build a strong foundation for academic success and a lifelong love of learning. The company... ...to add to our team! Presently, our Customer Success team is in search of a passionate... ...at-risk accounts to the Customer Success Manager team. Maintain accurate and up-to-date CRM...Work at officeLocal areaRemote workWorldwideFlexible hoursGrabJobs
San Jose, CA1 day ago- ...States. The firm specializes in representing high-net-worth individuals and families, providing integrated, cross-border advice. Successful candidates will be established private client practitioners with strong client relationships, focusing on trusts, estates, and succession...Private practiceWork at office
- ...Client Relations - Account/Relationship Manager Remote, United States · Volunteering/Non-Profit About Us: The Class Consulting... ...projects and presenting management reports to the board. Successfully implementing resource allocation and volunteer engagement...Remote work
The CLASS Consulting Group
Santa Clara, CA11 hours ago - ...seeking a Guest Service Representative to ensure a friendly and clean shopping experience. Responsibilities include providing excellent customer service, preparing fresh food while adhering to safety standards, and maintaining store cleanliness. Applicants should possess a...
$200k - $245k
...View, California, is seeking a Director of Customer Operations. This strategic role will focus on scaling and modernizing Customer Success and Professional Services.... ...processes, and leveraging AI for predictive management. Candidates should have 8+ years in relevant...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer satisfaction Santa Clara, CA
- customer marketing Santa Clara, CA
- customer project program manager Santa Clara, CA
- customer retention Santa Clara, CA
- customer engineer Santa Clara, CA
- work from home customer Santa Clara, CA
- vp customer success Santa Clara, CA
- manager customer success team Santa Clara, CA
- customer success advocate Santa Clara, CA
- customer success coordinator Santa Clara, CA