Founding Customer Success Manager
upstartHR
Founding Customer Success Lead
South Park | Full-time | Onsite | Enterprise AI Sales
About the company:
An early-stage AI startup building a real-time AI sales coach for enterprise sales teams, helping companies improve sales performance through AI-powered insights and workflows.
About the role
We’re looking for our first Customer Success hire in the US to help build the Customer Success function from the ground up. This is a highly hands-on founding role for someone who thrives in fast-moving startup environments and wants real ownership from day one. You’ll work closely with founders, product, and early customers, helping shape onboarding, retention, expansion, and the overall customer experience as the company scales.
We’re specifically looking for someone who has seen strong startup CS teams operate up close and is excited by the opportunity to become the foundational Customer Success leader at a growing company.
What you'll do:
- Own customer relationships end-to-end, from onboarding through ongoing success and retention
- Partner closely with founders, product, and engineering teams
- Help build and improve CS processes, playbooks, and workflows from scratch
- Act as the voice of the customer internally
- Support expansion opportunities and help drive long-term customer value
- Operate in a highly dynamic, fast-paced startup environment with significant ownership and autonomy
What we are looking for:
- 3–5 years of Customer Success experience in B2B SaaS startups
- Experience working at high-growth early-stage startups
- Ideally one of the first Customer Success hires at a company
- Strong preference for candidates who have operated in lean, fast-moving startup teams rather than large enterprises
- Hands-on individual contributor mindset
- If you have management experience, it should be limited (up to ~2 years)
- Strong communication skills and customer-facing presence
- Highly motivated, ambitious, and excited to help build something from the ground up
- Comfortable with ambiguity and wearing multiple hats
Nice to have:
- Experience working with technical or AI-driven products
- Exposure to onboarding enterprise customers
- Experience helping scale CS operations or processes early on
Compensation:
- Competitive base salary
- Meaningful equity package
This is an opportunity to join at an early stage and play a foundational role in shaping the company, product, and customer experience from day one.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Founding Customer Success Manager in Sunnyvale, CA vacancy
$250k - $300k
...Opportunity: Senior Account Executive (Founding) Our client is looking for an early sales... ...While they already have an initial customer base, you’ll work directly with their CEO... ...pivotal moment. As they scale, your impact will be a core part of the success story....SuggestedWork at officeStrativ Group
Santa Clara, CA4 days ago$180k
...down in the field. We’re hiring our Founding Account Executive to help build our... ...discovery, demos, follow-up, closing, and customer handoff. You’ll work directly with the founders... ...Run discovery with home service owners, managers, and technicians - Demo Noso clearly...SuggestedFull timeSecond jobNight shiftNOSO LABS(YC S25)
Sunnyvale, CA4 days ago$150k - $220k
...Top SDRs / Early AEs — Step Into a Founding AE Role We’re working with a number of fast-growing, VC-backed SaaS and AI startups hiring high-potential SDRs and early Account Executives ready to step into bigger roles. If you’ve been: Consistently hitting or...SuggestedWork at officeRecruiterForceAI
Sunnyvale, CA17 hours ago$350k
...Opportunity Overview – Founding AE, AI Expert Services (remote) A growth-stage AI data... ...offering: the company sources, vets, and manages credentialed SMEs (MDs, CPAs, JDs, PhDs,... ...hourly, services-based business, not SaaS. Customers engage the company to stand up pods of...SuggestedHourly payWork at officeImmediate startRemote workRevsUp
Sunnyvale, CA3 days ago- ...regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the Most... ...Sachs, Microsoft and Pitchbook. About the Role As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-...SuggestedWork at officeRemote work
GrabJobs
San Jose, CA3 days ago $100k
...Enterprise Customer Success Manager | Venture-Backed InsurTech | San Francisco (On-Site) We're hiring on behalf of a fast-growing, venture-backed InsurTech startup based in San Francisco that is modernizing the infrastructure layer of the property & casualty insurance...Otterbrook
Santa Clara, CA2 days ago$160k
...Customer Success Manager - SaaS AI Powered Qualitative Research / CX Platform Up to $160k base (maybe some flex) + 20% OTE This role requires someone to be based in or very near San Francisco as they will be opening up an office shortly Company This...Work at officeFlexible hoursUltimate Asset
Santa Clara, CA2 days ago- ...platform that brings everything marketing and customer engagement teams need in one place so... ...for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world... ...our assistance. Superior project and time management skills. A keen eye for detail is a plus!...Worldwide
GrabJobs
San Jose, CA4 days ago - ...more connected. The role: As the Sales Manager, you'll build and lead the team that defines... ...consistently beat plan Land lighthouse customers that become references and design... ...enhances safety, efficiency, and awareness. Founded by Ashesh Jain (ex‑Lyft Level 5, PhD...Flexible hours
- ...documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to... ...the future of healthcare. About the Role We are hiring a Customer Success Manager to own the full post‑sale lifecycle—from contract...Full timeContract workWork at office
$150k - $170k
...Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world... .... Tines serves a diverse range of customers, from startups to public companies, including... ...in EST or CST. The Senior Customer Success Manager role will play a critical part in the exciting...Remote workWork visaGrabJobs
San Jose, CA4 days ago$100 per hour
...Customer Success Manager (French Required) Hybrid (4 days onsite, 1 day remote) – Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants...Immediate startRemote workWork from homeHome officeWork visaOdoo
Sunnyvale, CA2 days ago- ...future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individual contributor role will focus...Work at officeFlexible hours
Proofpoint
Sunnyvale, CA2 days ago - Customer Success Manager (Digital) About Us: Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since then, we have brought the...
$140k
...agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top... ...Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting...Work at office$125k - $140k
...divide and illuminating the future. About the Role: At Taara , we succeed when our customers succeed. We are looking for a proactive, organized, and empathetic Customer Success Manager to serve as a primary relationship manager for our existing customers. This is a role...Full timeWork at office3 days per week- ...compliance workflows. We have found exceptional product-market... ...to join Zania are:/pulliDream Customers: Our customers are the most notable... .../liliNavigate Complex Deals: Manage multi-stakeholder enterprise... ...Mentality: Demonstrated success in generating your own leads...Work at officeRelocation
- ...ZipRecruiter. In 12 months, we grew from 0 → 1 million+ monthly active users - all with a $0 marketing budget! Now, we are looking for a founding team member to help take us from 1M to 10M+ MAUs. Our team Hamed Nilforoshan - Stanford AI PhD, Data Science at Airbnb &...Full timeWork at officeFlexible hours
$200k - $250k
...agency or endless hours of manual campaign management. Founded by ad platform veterans from Google and Instacart, we've successfully raised a $25 million Seed funding round... ...brands. You’ll prospect, pitch, and close customers, while directly influencing our GTM motion...- ...are working with leading hospitals and rapidly expanding deployments. Role Overview We are looking for a Customer Success & Deployment Manager to own the end-to-end success of our deployments — from coordinating installations to ensuring customers are actively...Part timeFor contractorsLocal area
Shyld AI
Sunnyvale, CA1 day ago - ...digital asset programs with confidence. Customer Success is at the core of how Brale... ...stablecoins and programmable finance. This founding role sits at the intersection of customer... ...contributor. Own onboarding, relationship management, and customer growth while...Flexible hours
GrabJobs
San Jose, CA4 days ago $146.8k - $274.5k
Overview Customer Success Manager and Writer - Apple Ads, Cupertino, California, United States. Marketing. Posted Apr 24, 2025. Role: 200601244. Responsibilities Lead the development of impactful customer stories by identifying, sourcing, and prioritizing narratives...Relocation$200k - $245k
...View, California, is seeking a Director of Customer Operations. This strategic role will focus on scaling and modernizing Customer Success and Professional Services.... ...processes, and leveraging AI for predictive management. Candidates should have 8+ years in relevant...- Digital Customer Success Project Manager Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital‑first customer engagement across the lifecycle. This individual‑contributor role focuses on designing and executing programs that improve...Work at officeFlexible hours
- ...As a Sr. Support Account Manager (SAM) you are key to shaping... ...experience of our strategic customers. Your responsibility includes... ...that drive customer loyalty and success. Successful candidates will be... ...our employee benefits may be found here ( . ~/yr Our Commitment...Full timeWork at officeVisa sponsorshipWork visa
Palo Alto Networks
Santa Clara, CA1 day ago - A leading healthcare technology company is looking for a Customer Success Manager to own the post-sale lifecycle, ensuring customer adoption and driving measurable ROI. This full-time role based in Mountain View, CA, demands 3+ years of relevant experience in SaaS, with...Full time
$180k - $220k
Gatik is seeking a Director of Customer Success to build and lead a team that enhances customer satisfaction and engagement. The ideal candidate... ...significant leadership background. Responsibilities include managing customer onboarding, tracking performance metrics, and...Full time$200k - $250k
...Founding Account Executive Kick is an applied AI company building the first self-driving... ...outreach effectiveness, and pipeline growth Manage the pre-sale Accountant lifecycle from first call to signed Accountant to successful onboarding handoff Be the voice of the...Work at officeFlexible hours$20.5 - $24.5 per hour
Part Time Customer Experience Manager page is loaded## Part Time Customer Experience Managerlocations: Sunnyvale-777 E El Camino Realtime type:... ...manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the...Full timePart timeLocal areaNight shiftEarly shift- ...monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that... ...to help lead the journey. We’relooking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips...Remote workFlexible hours
GrabJobs
San Jose, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Founding Customer Success Manager. Be the first to apply!
Related searches
- success manager Sunnyvale, CA
- customer success manager Sunnyvale, CA
- customer success executive Sunnyvale, CA
- customer satisfaction Sunnyvale, CA
- customer marketing Sunnyvale, CA
- customer project program manager Sunnyvale, CA
- customer retention Sunnyvale, CA
- customer engineer Sunnyvale, CA
- work from home customer Sunnyvale, CA
- vp customer success Sunnyvale, CA