Customer Experience Representative

Job Description

Job Description

Description:

Job Purpose

The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Actively listen to customers to understand their needs and determine appropriate solutions.
• Provide basic to moderate technical assistance.
• Process inbound orders accurately.
• Participate in cross-training across technical and sales-related customer service tasks.
• Resolve common customer concerns, such as shipping or invoicing issues.
• Perform other duties as assigned.

Requirements:

Skills and Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
• Strong multitasking ability.
• Excellent communication and customer relationship skills.
• Ability to work effectively in a team environment.
• Relevant certificates or related experience a plus, but not required for entry-level consideration.