Technical Account Manager

Insight Global

We are seeking an experienced enterprise engineer to support a government customer as a Dedicated Operations Technical Account Manager. This role focuses on operations, administration, and ongoing support for containerized environments built on OpenShift and Kubernetes. You will work onsite daily at a customer facility, providing hands‑on technical support, system optimization, and guidance on cloud‑native technologies. Key Responsibilities OpenShift Operations: Manage and support OpenShift clusters, including upgrades, patching, troubleshooting, scaling, networking, and storage. Onsite Support: Work onsite daily with the customer and travel occasionally to nearby facilities as needed. Proactive Maintenance: Perform system health checks, capacity planning, and issue prevention to maintain stable environments. Customer Partnership: Understand the customer’s architecture and goals, and act as a trusted advisor for their container platform. Technical Collaboration: Work with internal engineering and support teams to troubleshoot and resolve complex Kubernetes and container‑related issues. Strategic Guidance: Provide recommendations on container platforms, cloud‑native development, and DevSecOps practices. Case Management: Handle support tickets, maintain documentation, and share best practices with the customer. #J-18808-Ljbffr

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Vacancy posted 20 hours ago

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