Fulfillment Optimization Manager I

Job Title Partner with S&OP teams to plan, track, and align inbound demand forecasts and capacity across all fulfillment centers, ensuring readiness for peak seasons and promotional campaigns. Collaborate with warehouse operations teams to balance inbound volumes against receiving and put-away capabilities, proactively resolving capacity constraints and unit discrepancies. Establish and monitor key inbound performance metrics (e.g., on-time receipt rate, dock-to-stock cycle time, unit discrepancy rate) and drive corrective actions through root cause analysis. Design and optimize end-to-end inbound processes, including appointment scheduling, receiving workflows, exception handling, and vendor compliance standards. Define and formalize inbound rules with S&OP teams, covering lead time standards, shipment prioritization, order consolidation logic, and delivery window requirements. Partner with WMS product teams to review, validate, and translate inbound process and rule requirements into system configurations and automation opportunities. Participate in cross-functional teams to align on demand plans, process updates, and system enhancements. Provide regular inbound performance reporting and strategic recommendations to senior leadership and cross-functional stakeholders. Bachelor's degree in Supply Chain Management, Operations Research, Industrial Engineering, Business Analytics, or related field. Master's degree preferred. 6+ years of experience in inbound planning, capacity planning, warehouse operations planning, or supply chain process design, preferably in an e-commerce or retail environment. Hands‑on experience with S&OP processes, demand planning, and inbound supply chain analytics. Strong proficiency in data analysis tools such as Excel (advanced), SQL, and BI tools (e.g., Tableau, Power BI). Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and enterprise planning tools. Experience in forecasting methods, capacity modeling, and inbound process optimization. Exceptional problem‑solving skills and an analytical mindset. Excellent verbal and written communication, with the ability to present findings to senior stakeholders. Willingness and flexibility to participate in late‑hour meetings to collaborate with cross‑functional teams based in China. Adaptability and resilience in fast‑paced, dynamic environments. Bilingual (English and Chinese) is preferred. #J-18808-Ljbffr Shein