DEPARTMENT MANAGER ($10-20M)/SERVICE SCHOOL COMMAND

Department Manager

Primary Location: United States-Illinois-Great Lakes

Organization: Service School Command Pay Range: $42,000 - $65,000

Job Summary: Manages sales activities in assigned retail and or mall services departments. Ensures departments are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

Duties and Responsibilities:

• Responsible for department level execution of retail and or assigned mall services business strategies, procedures, and policies.
• Ensures department is fully stocked and merchandise is attractively displayed to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards.
• Coordinates stock replenishment with backroom and procurement personnel. Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed.
• Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations.
• Reviews departments merchandise stock structure, makes recommendations, and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends, and requirements, etc.
• Reviews daily sales reports. Recommends initiates markdowns as necessary. Provides input to Store Divisional Managers, Store Managers regarding departmental promotions, sales goals, and budgets.
• Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions. Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates.
• Provides post-promotion feedback to Buyers, Store Manager, etc.
• Supervises, trains, and motivates assigned sales associates. Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc.
• Keeps current regarding industry market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements best practices as feasible.
• Carries out policy of courtesy and service recognizing the importance of genuine, obvious, and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties.
• Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner.
• Performs independently under the direction of a Store Divisional Manager or Store Manager. Work is reviewed in terms of achievement of operational goals and objectives. Performs other related duties as assigned.

Schedule: Full-Time (35+ hours)

Unposting Date: Sep 15, 2026, 3:59:00 AM