Fire Service Sales Manager Western New England

Job Description

Johnson Controls is a global leader in fire life safety, mission-critical building systems, energy efficiency, and decarbonization. We help customers protect people and property while operating with precision and resilience. This role focuses on fire life safety service and sales across Western New England, including Western Massachusetts, all of Rhode Island, and Connecticut.

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Role Overview

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The Fire Life Safety Service Sales Manager leads the district/branch service sales team and owns sales plan achievement in the Western New England region. This is a hands-on leadership role centered on customer growth, team development, and strong execution across bookings, recurring revenue, pricing, and territory performance in fire life safety solutions.

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Territory

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Western New England: Western Massachusetts (entire region), all of Rhode Island, and Connecticut (entire state)

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Travel regularly within Western New England to support customers, opportunities, and field teams

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What You Will Do

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Lead the district/branch service sales team to meet or exceed customer, employee, and sales goals focused on fire life safety services (inspection, detection, suppression, sprinkler, monitoring, fire alarm systems, access control, and related services)

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Own sales plan achievement for all service sales activities within Western New England

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Drive bookings growth by expanding existing accounts and developing new business opportunities in fire life safety services

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Partner with Area Sales and General Managers to develop regional sales strategies, negotiate contracts, and execute pricing strategies

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Monitor sales performance, refine approaches as needed, and reallocate resources to improve results

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Support development of marketing, customer retention, advertising, pricing, and distribution strategies for the territory with a fire life safety emphasis

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Coach and train the sales force on products, services, campaigns, sales promotions, sales techniques, and performance standards

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Build, hire, develop, and align a high-performing team

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Grow and retain the recurring revenue base through direct coaching and mentoring of Service Sales and Customer Care teams

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Meet with key clients, support negotiation and closing efforts, and use ride-alongs to strengthen coaching and customer relationships

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Collaborate with other area and nationally based service and solutions sales leaders to share best practices and achieve company objectives

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Support the Area General and Area Sales Managers on service-related high-volume sales activities as needed

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Develop territory business plans covering business development, sales staffing, market assignments, strategic customer development, and industry relations in fire life safety

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Ensure company policies and procedures are understood, communicated, and followed

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How You Will Do It

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Create a safe, respectful environment and address concerns with candor, accountability, and integrity

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Stay close to the customer and the field by focusing on activities that most directly drive bookings, recurring revenue, and long-term relationships in fire life safety

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Use coaching, performance reviews, and continuous improvement to strengthen both individual and team results

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Work across sales, operations, and leadership teams to remove obstacles and help customers succeed

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Balance strategic planning with disciplined execution so the team has clear priorities and the right support to deliver against targets

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Lead by example in pricing discipline and contractual quality to support profitable growth decisions

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Develop talent through mentoring, ride-alongs, training, and practical feedback that builds confidence and capability

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Use customer and market insight to adjust territory plans, prioritize opportunities, and improve overall sales effectiveness

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Maintain a strong emphasis on life safety, compliance, and documentation in all client engagements

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Qualifications

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College degree in Business or equivalent experience

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Demonstrated ability to lead high-volume or transaction-based sales teams in a B2B environment; experience in fire life safety is strongly preferred

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Experience leading teams, managing projects, and selling effectively at all customer levels

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Ability to create solutions that meet customer needs while supporting business objectives

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Experience building, organizing, and developing multi-talented teams

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Strong business acumen

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Excellent communication and team-building skills with a solid understanding of inter-departmental relationships

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Proven time management, prioritization, and deadline-delivery skills

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Experience guiding teams through transitions or significant organizational change

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Nice to Have

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Bachelor’s degree in Marketing or related field

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Five or more years of experience in the fire safety industry

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Five or more years in a leadership role

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Location and Travel

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Location options within Western Massachusetts, Rhode Island, or Connecticut; preference for candidates based in Western MA, RI or CT.

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Regular travel within the Western New England region to support customers and field teams

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Why Johnson Controls

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Join a global leader in fire life safety, building technologies, and energy efficiency

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Be part of a team that protects people and property while driving recurring revenue and profitable growth

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Opportunity to lead a regional team, shape strategy, and influence outcomes across multiple industries (healthcare, data centers, higher education, manufacturing, and more)

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How to Apply

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If you’re a results-driven leader with a passion for fire life safety and service excellence across Western New England, please apply with your resume and a cover letter describing your regional leadership experience and success in fire life safety solutions.

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HIRING SALARY RANGE: $106,000-165,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us