Customer Service Representative

Now hiring for a Customer Service Representative

Location: Charlotte, NC

Pay Rate: $16.00 per hour

Schedule: Monday to Friday 8am - 4:30pm


Got People Skills? Turn Them Into Paychecks


Looking for Customer Service Representative jobs in Charlotte where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.


If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.


Job Duties

• Answer customer inquiries via phone and email, providing accurate and timely responses.
• Prepare documents as per clients' specifications in Job Setup.
• Perform document preparation tasks such as removing staples, repairing tears, unfolding large documents, and organizing files.
• Place patch sheets and affix smaller sheets to standard-size sheets as required.
• Maintain accurate records of time and volume for each project.
• Scan and index documents efficiently.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate


Your next customer service paycheck starts here - Apply today.

What You Will Do


As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative helps organizations deliver outstanding customer experiences through effective communication, accurate information, and dependable service. This role combines interpersonal skills with organization and problem-solving ability.


Successful Customer Service Representative professionals remain calm under pressure, communicate clearly, and work efficiently to resolve customer concerns while maintaining professionalism. Strong teamwork helps ensure consistent service quality.


This position is well suited for individuals who enjoy interacting with people and supporting customer satisfaction.