Principal Product Manager || Seattle, Washington

Position: Principal Product Manager
Location: Seattle, WA Hybrid












Client is hiring on behalf of a growing healthcare technology company seeking a hands-on Principal Product Manager to help shape and scale customer-facing, operational, and technology-driven product experiences.




This role sits at the intersection of customer experience, operations, and engineering. We're looking for someone who can take complex, high-value problems, determine what truly needs to be solved, and turn those insights into clear product decisions, execution-ready requirements, and measurable outcomes.




As Principal Product Manager, you'll own the product lifecycle from discovery and prioritization through requirements, delivery, launch, measurement, and iteration.




You'll work closely with Engineering, Operations, Data, and business stakeholders to ensure product investments solve meaningful problems rather than simply respond to feature requests. You'll bring structure to ambiguous opportunities, establish clear success metrics before development begins, and make timely product decisions throughout delivery.




This is a hands-on role for a Principal Product Manager who wants to stay close to users, workflows, data, and the actual work being built.







What You'll Do

• Own product problems and outcomes across assigned product areas
• Define the customer or user problem, supporting evidence, desired behavior or workflow, business rationale, success metrics, and key guardrails
• Build and maintain a coherent product roadmap and prioritized opportunity backlog
• Prioritize opportunities based on business objectives, user needs, operational impact, data, technical constraints, and expected value
• Lead product discovery with customers, frontline teams, Operations, Data, and business stakeholders
• Determine whether identified problems require a product solution or are better addressed through process, training, policy, or operational changes
• Translate ambiguous business and customer needs into clearly defined product opportunities
• Develop concise PRDs, user journeys, business rules, edge cases, acceptance criteria, and launch requirements
• Ensure product work is sufficiently defined before Engineering commits development capacity
• Partner closely with Engineering throughout sizing, development, QA, and release
• Make timely scope and product decisions as new information emerges during discovery and development
• Maintain clear ownership of product decisions while partnering with Engineering on technical architecture and implementation
• Review product demonstrations and validate completed functionality against intended requirements and outcomes
• Define rollout strategies, instrumentation, adoption requirements, and operational readiness plans
• Establish KPIs, baselines, funnels, cohorts, and other measurements needed to evaluate product performance
• Analyze post-launch performance and determine whether products or features should be iterated, scaled, maintained, or retired
• Clearly communicate product decisions, tradeoffs, results, and learnings to cross-functional and executive stakeholders

What You'll Bring

Required Qualifications

• 5+ years of product management experience with meaningful ownership across discovery, development, launch, measurement, and iteration
• Direct to Consumer experience
• Experience building customer-facing, workflow-intensive, or operational software
• Strong product judgment with the ability to frame ambiguous problems and determine the right path forward
• Demonstrated ability to prioritize competing opportunities and make thoughtful scope and product tradeoffs
• Strong experience developing PRDs, user journeys, acceptance criteria, and other execution-ready product documentation
• Ability to distinguish true product opportunities from operational, process, training, or policy issues
• Strong data fluency, including experience defining KPIs, baselines, funnels, cohorts, instrumentation, and post-launch measurement
• Technical fluency with APIs, integrations, data flows, QA, releases, and modern software development practices
• Strong partnership skills with Engineering and technical teams
• Experience using customer, operational, and quantitative data to inform product decisions
• Ability to drive cross-functional decisions and alignment without direct authority
• Strong written, verbal, and executive-level communication skills
• Comfortable operating with ambiguity and taking ownership in a fast-moving environment

Preferred Qualifications

• Experience within healthcare, telehealth, or another regulated environment
• Experience with patient, provider, care operations, contact center, CRM, or workflow products
• Experience designing or managing automation and AI-assisted workflows
• Experience working on products where technology, operational processes, and business workflows are closely connected
• Experience with both 0-to-1 product development and optimization of high-volume existing products
• Experience within a scaling organization or one evolving its Product and Engineering operating model

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