Bike Gearhead

Before you apply read this: This role requires deep hands-on knowledge of road and/or mountain bikes components fit apparel and gear. If you cant speak fluently to a customer about drivetrain compatibility saddle selection or the difference between a gravel and CX build this isnt the right fit. We screen for this in interviews.

Start Date: November 9 2026

Training: November 9November 20th MonFri 9am5pm MST (8am4pm PST 10am6pm CST 11am7pm EST) No days can be missed

Pay: $17.50/hr

Remote wired internet required. No mobile setups.

Schedule: Saturday 8am 7pm MST Sunday 8am 7pm MST closing shifts during the weekdays (ending at 9 pm MST)

Post Training Info:

• Weekly rotating schedule no set shifts
• Must be available at least one weekend day/week
• Looking for folks that can work Saturdays and Sundays and closing shifts during some weekdays (ending at 9 pm MST)
• Training is paid and you will train from home
• We provide all equipment for training and for the job you cannot use personal equipment.

If you have a passion and understanding of bikes and love customer service we would be very interested in connecting with you about this brief youll translate Competitive Cyclist and Backcountrys vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. Youll champion ownership quality and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldnt fathom shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry.

Theyre the first folks customers interact with and the reason customers return to our site. With Gearheads a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency thereby generating top-line growth and margin expansion. We wholeheartedly believe high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise in-depth technical knowledge of the gear we sell as well as a love of the activities its used for.

JOB OVERVIEW:

We are looking for bike enthusiasts to join our herd THIS POSITION REQUIRES EXTENSIVE BIKE AND PARTS KNOWLEDGE (mountain road adventure etc.) as you will assist our customers over the phone and in writing with answering bike specific questions about parts gear apparel etc. You may even get to help a customer build out their dream bike! If you have a passion and understanding of bikes and love customer service we would be very interested in connecting with you about this position.

In brief youll translate Competitive Cyclist and Backcountrys vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. Youll champion ownership quality and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldnt fathom shopping elsewhere.

Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. Theyre the first folks customers interact with and the reason customers return to our site. With Gearheads a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency thereby generating top line growth and margin expansion. We wholeheartedly believe high touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise in-depth technical knowledge of the gear we sell as well as a love of the activities its used for.

Gearhead: Passionate and driven individuals looking to make an impact and provide amazing customer experience for our riders and customers.

Perks/Benefits: We use the gear we sell! As a Gearhead youll receive an employee discount to help fuel your passion for riding along with other industry perks.

Our Riders: This is our customer and they consist of road cyclists mountain bikers and people who love to ride all bikes and all tire sizes.

The Job: The Gearhead Bike position requires great skills in customer service and a desire to learn the ins and outs of the bike industry. Your goal will be to provideconcierge level customer service to all ofour riders and customers. If you are excited about getting on the bike and meeting more people who ride then now is the time to apply.

What you get to do every day:

• Provide concierge level service to our riders/customers
• Assist riders with general product questions
• Answer calls chats and emails
• Build and maintain relationships with our riders
• Solve problems answer questions about orders returns shipping and order status
• Contact customers via follow-up
• Learn our processes and systems to meet our customers needs
• Work alongside a motivated and fun team full of riders that are passionate about bikes
• Build your product knowledge through training and assisting our riders
• Answer inbound calls and make outbound calls

What you bring to the role:

• Experience in the cycling industry preferred
• A passion for all things cycling
• A passion for helping people
• Must be able to use computers daily and have basic computer operating skills
• Must be able to multitask prioritize and think on your feet
• Customer service and sales experience strongly preferred
• Schedule flexibility including weekends and evenings until 10:00pm
• Ability to build and maintain long-term relationships with customers
• Ability to use active listening to identify customer needs concerns and complaints
• Ability to effectively communicate both verbally and written required
• Able to work efficiently and effectively within multiple channels of inquiries

Physical Demands Visual Acuity & Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
• Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately loudly or quickly
• Hearing Requirements: The ability to hear understand and distinguish speech and/or other sounds (in-person speech telephone other remote speech)
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e. reading small print) including use of computers

$17.50 - $17.50 an hour

We are unable to consider candidates that reside in the following states: Alaska California Hawaii

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.

Washington state applicants only: If you believe that this job posting does notcomply withapplicable Washington state law pleasenotify usby sending an email to emailprotected.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TheCSC family of brands is committed to providing reasonableaccommodationsfor qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability please contact emailprotected .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.