Business Analysis and Facilitation Subject Matter Expert

Role Description

Artemis is seeking a Business Analysis and Facilitation Subject Matter Expert (SME) with demonstrated experience providing management and advisory support services focused on streamlining and improving business operations in the federal sector. The Business Analysis and Facilitation SME will support the government by leading business process analysis, requirements elicitation, Agile facilitation, and cross-functional stakeholder alignment for U.S. Citizenship and Immigration Services (USCIS) business and IT implementation initiatives. The role supports UCSIS’ efforts to streamline operations, improve data integrity, assess operational risk and fraud, enable automation, support SAVE and E-Verify modernization, and implement data-driven Agile process improvements.

This role requires a self-starter, proactive problem solver, and action-oriented team player with previous experience in federal management consulting, business analysis, facilitation, and technology-enabled transformation. The Business Analysis and Facilitation SME will act as a liaison among business stakeholders, product owners, project managers, technical teams, end users, and federal partners to translate immigration policy, operational needs, and IT concepts into actionable requirements, decision artifacts, roadmaps, and implementation plans.

This is a contingent hire position. This position is remote as authorized. However, occasional in-person meetings may be required at USCIS Headquarters in Camp Springs, MD, or other approved locations. Travel for client engagements is expected.

Primary Responsibilities

• Facilitate cross-functional collaboration across UCSIS and Department of Homeland Security (DHS), and external agency stakeholders to reach beneficial outcomes across program priorities and ongoing efforts.
• Gather, analyze, validate, and document business, functional, operational, and user requirements; develop process flow diagrams, use cases, functional specifications, decision papers, and other artifacts to support IT development and process improvement initiatives.
• Analyze current-state workflows, policies, pain points, metrics, customer and user feedback, and system dependencies to identify improvement opportunities, risks, alternatives, and implementable recommendations.
• Conduct retrospective analyses, process reengineering, implementation planning, organizational design, and organizational impact assessments to support business process improvement and operational transformation.
• Support Agile adoption and governance by facilitating sprint planning, backlog grooming and prioritization, retrospectives, governance forums, RACI development, project charters, gate reviews, risk logs, and version-controlled Agile artifacts.
• Collaborate with product owners, project managers, technical teams, subject matter experts, and end users to translate complex technical, operational, and immigration policy concepts into clear business solutions and implementation artifacts.
• Support operational readiness and deployment activities, including beta/shadowing strategies, alpha and beta testing, user acceptance testing (UAT), feedback loops, training and stakeholder engagement, readiness plans, alternative analyses, and post-deployment lessons learned.
• Support data-driven decision making by defining key performance indicators (KPIs), metrics, source data, baselines, return on investment (ROI) approaches, dashboard needs, and data collection plans in collaboration with data analysts, data scientists, and program stakeholders.
• Facilitate in-person and remote meetings, workshops, working sessions, and special initiatives; produce clear notes, action trackers, roadmaps, implementation schedules, roles and responsibilities, and executive-ready briefings.
• Maintain alignment with DHS and USCIS policies, Section 508 requirements, security requirements, privacy expectations, and Sensitive But Unclassified data-handling requirements in all work products.

Qualifications

• 8 years of experience as a business analyst, business process improvement specialist, facilitator, or SME supporting complex programs.
• Bachelor's degree in Business, Information Systems, Public Administration, Information Technology, or a related field.
• Certified Business Analysis Professional, Agile certification, PMI-ACP, or equivalent business analysis/Agile credential.
• Experience supporting federal programs in process optimization, requirements analysis, system integration, or technology-enabled transformation, preferably with immigration-related programs.
• Experience with USCIS Agile Program Management Framework, SAFe, Scrum, Kanban, Lean, design thinking, or human-centered process improvement.
• Experience using tools such as Jira, Confluence, Microsoft Project or Planner, SharePoint, Teams, Mural, Tableau, Power BI, Python, or Databricks to support analysis, facilitation, reporting, or decision support.
• Experience gathering and documenting requirements, conducting process mapping and workflow optimization, supporting business process reengineering, facilitating Agile ceremonies, and supporting testing and system deployment.
• Ability to translate complex technical concepts, operational needs, and policy requirements into actionable business solutions, project artifacts, and implementation plans.
• Knowledge of immigration policy, identity management, immigration status verification, or the ability to rapidly learn the USCIS and DHS organizational landscape and systems ecosystem.
• Experience supporting complex projects and transformation efforts within the federal government.
• Strong stakeholder engagement, facilitation, writing, briefing, analytical, and communication skills.
• Ability to manage competing deadlines, work independently with minimal oversight, and produce high-quality deliverables in a fast-paced environment.
• Ability to obtain and maintain DHS suitability and public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Direct experience supporting UCSIS, DHS, immigration status verification, or immigration benefits adjudication programs, preferred.
• Experience facilitating workshops with federal, state, local, or external agency partners and documenting outcomes for executive and technical audiences.
• Proven ability to organize, prioritize, communicate logically in writing and orally, receive client feedback, and implement changes quickly and effectively.
• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

Client Information

The United States Citizenship and Immigration Services (USCIS), within the Department of Homeland Security (DHS), is responsible for overseeing lawful immigration to the United States under the provisions of the Immigration and Nationality Act (INA). USCIS ensures the integrity of the U.S. immigration system by granting immigration and citizenship benefits, providing accurate immigration case information, and promoting citizenship awareness.