Service Manager - Miami, FL

Job Description

Job Description

Looking for More Than a Typical Service Manager Role?

Our company is seeking a driven and highly capable  Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we're looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.

The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.

What You'll Do

• Oversee day-to-day marine service operations in the Miami area
• Coordinate technicians, subcontractors, scheduling, and customer projects
• Manage customer communication, service expectations, and follow-up
• Build strong relationships with yacht owners, captains, marinas, and vendors
• Drive revenue growth through customer retention, upselling services, and developing new business opportunities
• Assist in estimating, troubleshooting, logistics, and operational problem-solving
• Support recruiting, training, and management of service personnel
• Ensure projects are completed safely, efficiently, and to Hartman standards
• Identify opportunities to improve operations and grow customer relationships
• Step in wherever needed to support the success of the division

What We're Looking For

• Strong marine industry experience required
• Previous service management, operations, or leadership experience preferred
• Ability to multitask and manage multiple priorities under pressure
• Strong leadership, communication, and organizational skills
• Customer-service mindset with strong follow-through
• Mechanically inclined with practical problem-solving ability
• Self-starter who works well independently and with a team
• Comfortable handling both field and administrative responsibilities
• Willingness to travel locally throughout the Miami area
• Strong sense of urgency and professionalism