Technical Support Manager
Omni
Technical Support Manager
We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You'll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned.
Responsibilities
- Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
- Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
- Identify friction points in support processes and implement scalable solutions to unblock the team.
- Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.
About You
- 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams.
- Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
- You thrive in high-growth environments and enjoy "building the playbook while playing the game.
- You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.
Location
San Francisco (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.
Why Join Us
- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don't check every single box. Please, let us know if you need any reasonable accommodations during the interview process.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Manager in San Francisco, CA vacancy
$140k - $170k
...Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as...SuggestedFull timeWork experience placementWork at officeFlexible hours- ...Technical Support Operations Manager Rad AI is seeking a Technical Support Operations Manager to build, optimize, and maintain the complex systems, automation pipelines, and engineering support workflows behind our mission-critical platform. This is a net-new role...SuggestedFull timeFlexible hoursShift work
- ...Ediscovery Project Manager CGS is seeking an eDiscovery Project Manager to join our team supporting the legal organization within a large Federal agency. CGS brings... ...and interpersonal skills with both eDiscovery technical teams and non-technical business leaders and...SuggestedWork experience placementFlexible hours
Contact Government Services LLC
San Francisco, CA20 hours ago - ...ConsistentDo the Right ThingNothing in this job description restricts management's right to assign or reassign duties and responsibilities to... ...follow up with members and prospective members in the club.Support club operational tasks and initiatives as needed. Financial...SuggestedHourly payWork at officeImmediate startWeekend workDay shiftAfternoon shift
- ...Relationship Management & Retention Serve as the primary relationship manager for a portfolio of clients in the San Francisco region... ...Team Leadership & Collaboration Work with Associates to support client service and business development activities; reporting...Suggested
Cambridge Associates
San Francisco, CA3 days ago $150k - $350k
...organization, apply now.We are currently seeking a Managing Director, Client Executive to join our... ...work location, relevant experience, technical skills, and other qualifications. This... ...we can provide timely and effective support tailored to each client’s needs. While many...Full timeTemporary workWork at officeRemote workFlexible hours- We are seeking a Senior Director, Client Partner to serve as the "CEO" and P&L owner of one or multiple client accounts, owning senior-level client relationships and successfully ensuring the quality, integrity, value and financial metrics of the portfolio. Our ideal candidate...
- We are seeking a Senior Client Service Manager (CSM) to lead strategic client development... ...aligning client organizations with BC’s technical expertise and enterprise capabilities.... ...portfolio visibility within BC systems to support governance and decision-making....Full timeTemporary work
$95k - $120k
...building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer... ...we work and grow as a team. About the Role As an Office Manager on our Workplace Services team, you will be the backbone of our...Full timeWork at officeLocal areaDecagon
San Francisco, CAa month ago$119k - $180.87k
...collaborative, detail-oriented eDiscovery Project Manager to join our team and help deliver an... ..., technology-driven solutions that support case teams, clients, and matter success.... ...matter management activities.Define technical requirements, manage deliverables, ensure...Work experience placement$150k - $210k
...of one of the largest and fastest growing accounting and advisory firms in the industry You will have the flexibility to manage your days in support of our commitment to work/life balance You will join a culture that has received multiple top “Places to Work” awards We...Full timeFixed term contractLocal area$211k - $290.5k
...collaborate closely with other data scientists, engineers, and product managers to drive projects that unlock value from our unique, rich, and... ...pay, equity, and comprehensive benefits designed to support your life inside and outside of work.Belonging: We're intentional...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week$152.1k - $185.9k
...afterthoughts.Be the first line of internal support, then turn recurring issues into self-... ....Fluency with identity and device management (e.g. Okta/Google Workspace, Jamf/Intune... ...design systems that scale.Support an elite technical team: You'll keep top engineers and researchers...$150k - $250k
...more - with fully integrated solutions to manage everything from business accounts,... ...About the teamCorporate IT drives our IT support, IT engineering and business engineering... ...grow legal applications and serve as the technical owner or primary IT engineer for the space...Temporary workLocal areaWorldwide$70k
...Architectural Office Manager – 450 Architects, San Francisco, CA We are a small creative architecture studio that works with forward... ...thinking clients to design schools, libraries, homes, and more to support communities and healthy living environments. We are looking for...Full timeWork at officeImmediate startRemote work3 days per week$114k - $200k
...traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and... ...security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping...Full timeTemporary workWork at officeLocal areaFlexible hours$28.26 - $49.51 per hour
Are you passionate about solving technical challenges and helping people? Do you thrive in... ...Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that... ...collaborate with partner teams and contractors managing projects while maintaining a high level...Hourly payFull timeTemporary workFor contractorsSeasonal workLocal areaWorldwideFlexible hours$85k - $130k
San FranciscoEngineering - Support Engineering /Full-time /On-siteAbout FinixFinix is building... ..., features, and tasks along with managing the Support ticket queue and answering ticketsTroubleshoot, debug, and document technical customer issues and solutions Build strong...Full timeWork at office- ...with focus on the Clincal Service Desk supporting applications and technology in the patient... ...Desk Supervisor, Clinical Services will manage the Clinical Service Desk Analysts,... ...technological infrastructure, assuring the technical services that enable the academic, medical...Full timeWork experience placementRemote workWorldwide
$3,242 per week
...Host Healthcare is seeking a travel MRI Technologist Manager for a travel job in San Francisco, California. Job Description & Requirements... ..., 401K matching, travel reimbursements, dedicated housing support, and more. We also offer 24/7 support from our team and access...For contractorsZero hours contractShift work- ...Manager, Client Experience Weber Shandwick is looking for a Manager, Client Experience... ...to join our West Technology practice to support clients ranging from the most... ...technology, with the ability to translate technical jargon into accessible, compelling stories...
Omnicom Media Group
San Francisco, CA2 days ago $70k - $85k
...court documents in every California court, manage service of process nationwide, and more.... ...the role As Manager in Client Support, you are responsible for building and optimizing... ...necessary; striving to be the source of technical/product knowledge within your team or...Hourly payFull timeTemporary workWork at officeMonday to FridayShift work3 days per weekInfoTrack US
San Francisco, CA1 day ago- ...incredibly high standards for everything we do - including how we treat our employees. That's why we're looking to hire an Office Manager. We're looking for someone who cares just as much about excellence and efficiency as we do! As Office Manager, you will be responsible...Odd jobFull timeWork at office
Instacart
San Francisco, CAmore than 2 months ago - ...What you'll own Office & Facilities. Vendor and supply management, mail and shipping, visitor and guest coordination, and everyday... ...day feels welcoming and well-prepared. Compliance & Risk. Support employer compliance, labor law filings and requirements, coordinating...Full timeWork at officeShift work
Parallel Bio
San Francisco, CAmore than 2 months ago - ...Broccoli is looking for a highly organized, proactive Office Manager to be the operational backbone of our San Francisco, CA office.... ...gatherings including vendor sourcing, setup, and breakdown. People Support — Working with the People team on seating assignments, desk...Full timeFor contractorsWork at office
Broccoli AI
San Francisco, CA12 days ago - ...Our inclusive office environment welcomes and respects all. Job Description We are seeking an organized and efficient Office Manager to join our team in San Francisco. As the Office Manager, you will be responsible for overseeing daily operations, managing administrative...Full timeWork at officeRemote workWorldwide
Partners Internal Quality Control
San Francisco, CAmore than 2 months ago - ...Catalyst, Elad Gil, and others. Role Overview As Office Manager, you will own the operational backbone of Serval’s headquarters... ...Growth : Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the...Full timeWork at office
Serval Sas
San Francisco, CAa month ago $35 - $45 per hour
...and more. THE ROLE We're looking for a part-time Office Manager to manage our San Francisco office and build out Apollo's Bay... ...projects, from furniture and layout changes to equipment upgrades, to support employee productivity Coordinate employee onboarding and...Hourly payFull timePart timeFor contractorsWork at officeRemote workVisa sponsorship10 hours per weekFlexible hoursApollo Research
San Francisco, CAmore than 2 months ago- ...runs. About the Role We’re hiring a high-agency Workplace Manager to own Poetic’s physical environment, facilities, and the... ...readiness for new hires and work trials Operational administration: support employee visa logistics, serve as a full-time company agent for...Full timeFor contractorsWork at office
Poetic
San Francisco, CAa month ago $100k - $130k
...We’re looking for a driven, organized, and proactive Office Manager to lead operations in our San Francisco office. As the primary... ...coordination for external guests, and will provide light administrative support. This role could make sense for you if: You thrive in a...Full timeWork experience placementCasual workWork at officeLocal areaRelocation packageChaos Industries
San Francisco, CAmore than 2 months ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Manager. Be the first to apply!
Related searches
- IT support San Francisco, CA
- entry level technical support San Francisco, CA
- technical support intern San Francisco, CA
- IT support lead San Francisco, CA
- tech support San Francisco, CA
- entry level IT support San Francisco, CA
- field technical support San Francisco, CA
- technical customer service advisor San Francisco, CA
- IT tech support San Francisco, CA
- technical support San Francisco, CA