Customer Service Specialist

Customer Service Assistant

This position is responsible for performing customer service and administrative back-up duties for the Parks and Recreation Department. This position reports to the assigned supervisor.

Essential Job Functions:

• Greets, answers questions, and directs customers either in person or by phone to appropriate staff or building.
• Oversees reservations, registrations, and memberships for the department.
• Performs other related job duties as assigned.

Agency-Wide Competencies:

Professional Excellence

Sense of responsibility and commitment; ability to meet expectations; quality of work output; willingness to admit and correct mistakes.

Communication

Ability to express oneself clearly, credibly, and respectfully in an appropriate tone; quality of judgment exercised in what information should be communicated; ability to adjust to different communication styles.

Teamwork

Commitment to team activities; placing value of team success over personal recognition; altruism; impact on team success; willingness to fulfill a variety of roles.

Engagement

Initiative exercised in solving problems; willingness to take on new responsibilities; acting on opportunities and presenting ideas; modeling a positive attitude and resilience; volunteering for group work; praising work of the City and coworkers; demonstrating pride in public service.

Public Service

Views citizens as a priority; demonstrates ethical, trustworthy behavior, stands as an example of servant leadership; maintains trust of the Auburn citizens.

Qualifications:

Education and Experience:

High school diploma or equivalent; six (6) months' experience; or an equivalent combination of education and experience.

Special Qualifications:

• Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated. Requirement exists at the time of hire and as a condition of continued employment.

Knowledge, Skills, and Abilities:

• Knowledge of current practices and procedures involved in a customer service delivery;
• Knowledge of computers and job-related software programs.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to work independently, work well with others, and manage time effectively.

Physical Demands:

The work is light work, which requires exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work is typically performed while intermittently sitting, standing, or walking. The employee uses tools or equipment requiring manual dexterity, distinguishes between shades of color, and utilizes the sense of smell.

Work Environment:

The work is typically performed in an office environment.