Property & Casualty Claims Supervisor

Role Description

Provides oversight and leadership to a team of claims adjusters responsible for managing property, automobile, and liability claims from initial review through final resolution, including matters in litigation. Oversee policy interpretation and coverage determinations related to loss, damage, or injury, ensuring claims are investigated, evaluated, and resolved in an efficient, compliant, and cost-effective manner.

Responsible for supervising adjusters handling large Self-Insured Retention (SIR) accounts and ensuring timely and accurate assessment of loss exposure, reserving practices, and settlement strategies. Ensures that claim developments, exposure evaluations, and strategic recommendations are effectively documented and clearly communicated to clients to support informed decision-making.

Duties and Responsibilities

• Oversee team that will review and interpret coverage, process, and conclude assigned claims including investigation and evaluation of Property, Auto and/or General Liability Casualty Claims.
• Oversee teams’ direction of outside investigative service providers and work closely with the client and client counsel and investigative services to advance the claim to conclusion.
• Maintain an ongoing diary.
• Continually assess adjusting oversight of exposure and evaluate for accurate reserves and settlement recommendation.
• Approve Loss Reports providing thorough analysis of coverage, liability, and damages.
• Ensure team Subrogation and/or risk transfer exists and initiate recovery efforts.
• Ensure team achieves success when tracked against specific KPI measurements.
• Provide outstanding service to the client.

Special Requirements

• At least three years of Automobile Supervision experience required.
• Knowledge of claims handling concepts, practices, and techniques, including but not limited to coverage issues, litigation management and product line knowledge.
• Demonstrated verbal and written communications skills.
• Demonstrated advanced analytical, decision-making and negotiation skills.
• Computer proficiency.

Preferred Skills

• Ability to communicate effectively and clearly, both orally and in writing.
• Ability to manage relationships in a fast-paced environment, while demonstrating problem solving and decision-making skills to collaborate with customers.
• Good analytical abilities to review, exercise judgment and evaluate claims to make sound decisions with a minimal amount of supervision.
• Excellent customer service skills.
• An understanding of the litigation process and case valuation in multiple jurisdictions.
• Ability to carry out detailed written or verbal instructions, ability to respond to requests effectively and efficiently and exhibit good common sense.
• An ability to handle assigned claims following company guidelines and industry best practices with a minimal amount of supervision.
• Time management skills, organizational skills, and ability to prioritize issues and tasks.
• Ability to effectively operate computer equipment and applications.
• Independence, flexibility, and creativity.

Qualifications

• Bachelor’s degree in a related field (preferred); seven (7) years related auto and general liability experience; or equivalent combination of advanced education and experience.
• A minimum of three years’ supervisory experience is also required.

Knowledge, Skills, and Abilities

• Technical knowledge of statutory regulations.
• Ability to work on a diary system, prioritize tasks and meet strict deadlines.
• Strong analytical skills.
• Proficient in Word and Excel.
• Excellent written and verbal communication skills, including conveying technical details to claimants, clients, Supervisor reports and staff.
• Ability to manage employees of various skill levels.
• Excellent interpersonal skills.

Other Qualifications

• Certifications and/or licenses as required by State regulation.
• Candidate must have a NY adjuster license.

Equipment Operated/Used

• Computer
• 10-key
• Printer
• Copier
• Fax machine
• Other office equipment

Special Equipment or Clothing

• Appropriate office attire.