Information Technology Support Engineer

IT Systems Engineer – Managed Services

Location: California (On-site / Client-Facing)

Compensation: $70,000–$100,000 Total Annual Compensation

Employment Type: Full-Time

Experience: 2+ Years

The Opportunity

We're partnering with an established and growing IT services provider looking for a talented IT Systems Engineer to join its technical team.

This is an excellent opportunity for a hands-on IT professional who enjoys troubleshooting, supporting business-critical systems and working directly with clients to solve technical challenges.

You'll take ownership of day-to-day IT support, infrastructure maintenance and technical projects across a diverse portfolio of business environments, ranging from smaller organizations to companies with more complex networking, cloud and security requirements.

The role offers plenty of variety, exposure to modern technologies and opportunities to develop your technical expertise alongside experienced senior engineers.

Key Responsibilities

• Provide day-to-day IT support, troubleshooting and infrastructure maintenance across multiple client environments.
• Configure, administer and support Windows desktops, Windows Server, Microsoft 365 and Active Directory.
• Troubleshoot networking issues involving routers, switches, firewalls, VPNs, wireless networks and connectivity.
• Support cloud applications, email systems, file storage, backups and endpoint security solutions.
• Install, configure and deploy servers, workstations, networking equipment and other IT hardware.
• Monitor system performance, investigate alerts and proactively identify potential issues.
• Plan and deliver smaller technical projects independently, collaborating with senior engineers on more complex infrastructure deployments.
• Provide excellent customer service, communicating technical information clearly to non-technical stakeholders.
• Maintain accurate documentation, service tickets and project updates.
• Identify opportunities to improve client IT environments, security and operational efficiency.

What We're Looking For

• 2+ years of hands-on IT experience within a Managed Service Provider (MSP), IT consultancy or internal IT team.
• Strong experience troubleshooting and supporting Windows desktops and Microsoft 365 environments.
• Working knowledge of Windows Server, Active Directory, Group Policy and user administration.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls.
• Experience supporting business networks, wireless access points and network security.
• Familiarity with endpoint protection, MFA, backups and general IT security best practices.
• Experience using ticketing systems to manage support requests and document technical work.
• Excellent troubleshooting skills and the ability to resolve issues independently.
• Strong communication skills and confidence working directly with business clients.
• A proactive, organized approach with a willingness to learn and develop new technical skills.

Desirable Experience

Experience with any of the following would be advantageous:

• Networking: Cisco, Meraki, SonicWall, Aruba or Ubiquiti.
• Virtualization: VMware, Hyper-V or Proxmox.
• Cloud: Microsoft Azure or AWS.
• Endpoint Management: Microsoft Intune, Jamf or Kandji.
• Security: Microsoft Defender, CrowdStrike, Sophos or SentinelOne.
• Backup & Storage: NAS systems, Synology and backup/recovery solutions.
• IT Service Management: ConnectWise or similar platforms.
• Certifications: CompTIA A+, Network+, Security+, Microsoft, Cisco or equivalent.

You don't need experience with every technology listed. We're looking for someone with strong IT fundamentals, good troubleshooting ability and the motivation to continue developing their skills.

What's on Offer

• Competitive Compensation: $70,000–$100,000 total annual earnings, including base pay and performance-related incentives.
• Base Pay: $30–$45 per hour, depending on experience.
• Comprehensive Benefits: Medical, dental, vision and life insurance.
• Retirement Benefits: 401(k) with employer matching contributions.
• Paid Time Off: Annual leave and paid public holidays.
• Professional Development: Training, certifications and opportunities to develop advanced technical skills.
• Career Progression: Work alongside experienced engineers and gain exposure to increasingly complex infrastructure projects.
• Varied Technical Work: Support a diverse range of clients, technologies and business environments.
• Collaborative Culture: Join a supportive team that values technical expertise, knowledge sharing and professional development.

Additional Information

This is an on-site, client-facing position requiring travel to customer locations across the local region. Candidates must already be based within commuting distance of the role.

Applicants must have existing US work authorization, a valid driver's license and access to reliable transportation.

Interested?

If you're an IT Systems Engineer with strong troubleshooting skills, a solid understanding of business IT infrastructure and a passion for delivering excellent technical support, we'd love to hear from you.

Apply today for a confidential conversation about the opportunity.