Service Desk Technician
American Operations Corp.
Service Desk TechnicianThe Service Desk Technician supports an enterprise help desk serving Hanscom AFB clients and customers across classified and unclassified systems. The position handles ticket management, hardware and software troubleshooting, customer support, voice/VoIP/SIP issues, software installation and licensing, endpoint configuration, security fixes, and related IT project support while meeting established service desk metrics.Responsibilities include:Create and update tickets in accordance with established ticket procedures and review assigned tickets daily.Perform daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers on classified and unclassified systems.Comply with ticket and call center metrics and keep customers informed of changes and resolution status.Support client voice issues, including VoIP and SIP services.Staff split/rotational Client Service Center Help Desk phone shifts during the stated coverage window of 7:30 AM–4:30 PM as needed.Troubleshoot and repair issues remotely using Dameware, in the office, and on-site with customers when needed.Deliver timely customer service while meeting contract thresholds for phone and ticket resolutions.Install and troubleshoot authorized software in accordance with Unit Software License Management procedures and maintain appropriate software license inventory records.Support and comply with established IT procedures.Support classified NSA Type-1 encryption operations, including COMSEC key installation/coordination processes, device configuration, and troubleshooting as applicable.Support classified desktops and laptops, including physical and virtual desktop (VDI) environments.Ensure workstations, peripherals, communications devices, and operating system/application software are configured for network operation and available to users.Review processes, procedures, and client configurations for completeness, effectiveness, and compliance with information assurance policies and DISA STIGs.Coordinate hardware maintenance with customer organization points of contact when necessary.Implement software patches and security fixes when they cannot be performed through enterprise SCCM.Support expanded or related IT project efforts as directed.Install, configure, and troubleshoot multifunction devices and printers.Annotate device changes in ECAM, including computer names and printer IP information.
$28 - $38 per hour
...307 At Materion, everyone is included, respected and offered opportunity to grow. Join us! We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non-technical end-users in a fast-paced, manufacturing...SuggestedPermanent employmentFull timeLocal areaRemote workMaterion
Newton, MA3 days ago$32 per hour
Group Description The Homeland Protection Systems Group works with U.S. Government agencies to develop, assess, and rapidly transition advanced technologies aimed at safeguarding the National Airspace and addressing emerging national security priorities in the homeland...SuggestedHourly payPart timeTerm time$145.2k - $170k
As a member of the Airborne Radar Systems and Techniques group at MIT Lincoln Laboratory, you will work on high-performance sensor systems as part of a team with varied technical backgrounds. We prototype radar and imaging sensors for wide-area surveillance, and work to...SuggestedWork experience placementMassachusetts Institute of Technology
Lexington, MA2 days ago$80k - $95k
...Job Information Number ICIMS-2026-10650 Job function Technical Service & Support Job type Full-time Location Werfen - Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States Country United States Shift 1st About the Position Introduction...SuggestedFull timeWork experience placementWork at officeWorldwideShift workWeekend workWerfen
Bedford, MA8 hours ago$58k - $69k
...Overview Abacus Technology is seeking a Help Desk Specialist to provide technical support for end users for the BLITS program at Hanscom... ...changes. Support client voice issues, to include VoIP and SIP services. Conduct troubleshooting and repairs over the phone remotely...SuggestedFull timeContract workTemporary workWork experience placementWork at officeRemote workShift workAbacus Technology
Bedford, MA5 days ago$145.2k - $170k
...through the development, operation and test of integrated sensing, command and control, and response systems. The space domain and the services provided by our Nation's satellites are critical to the joint fight and the American way-of-life. Increasingly these services and...MIT Lincoln Laboratory
Lexington, MA2 days ago- ...privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home...Temporary workWork at officeLocal areaRemote work
KabaFusion
Lexington, MA7 days ago - ...firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every...
- Abacus Technology Corporation is seeking a Help Desk Specialist to provide technical support for end users on the BLITS program at Hanscom AFB. This full-time role requires handling daily maintenance and monitoring of hardware and software for both classified and unclassified...Full time
- A leading technology firm in Lincoln, Massachusetts, is seeking an experienced IT Systems Administrator to manage technical operations for a 250-user Civil Engineering environment. In this role, you will balance systems maintenance with cybersecurity compliance, ensuring...
- A leading company is seeking a Help Desk Technician to support mission-critical IT solutions at Hanscom AFB. This role involves managing ticket requests, providing troubleshooting services, and ensuring customer satisfaction. The successful candidate will possess a Secret...
$90k - $110k
...commitment to qualityservice and innovation. Responsibilities Key Accountabilities Responsible for answering phone calls and customer service emailsdaily in a timely and professional manner as well as managing customer follow-ups to prevent escalation Maintains complete...Work experience placementWorldwide- ...Application Support Analyst provides end‑user and desk‑side IT support across office, clinical,... ...and implement new applications/services Create IT documentation and technical... ...Provide mentorship to new IT Helpdesk Technicians Participate in on‑call rotation as needed...Work experience placementWork at officeWeekend work
- Werfen is seeking an experienced technical support specialist to provide advanced assistance to customers and Werfen personnel. The role involves interfacing with LIS/HIS and middleware, cybersecurity, and data exchanges, with remote and on-site support as needed. Ideal...Remote work
$145.2k - $170k
The Strategic and Long-Range Communications Group develops new system concepts and techniques to support the US Government’s most critical communications needs. The Group specializes in RF communications in multi-domain applications (ground, sea, air, and space) for global...- ...Support Specialist for IT Solutions in Bedford, MA. The role provides advanced technical assistance, escalation support, and customer service for instrument software, interfacing, cybersecurity, and VPN connectivity, interfacing with Lab/Hospital Information Systems and...
- Eastern Research Group, Inc. seeks a Business Analyst to join its Digital Solutions team in Concord, MA. You will collaborate with clients and team members to design web applications and data visualization tools, gather requirements, and support agile development cycles...
- ERG is seeking a Business Analyst to support the Digital Solutions team in developing web applications and data visualization tools. You will participate in Agile ceremonies, gather requirements, write test plans, and contribute to data-driven environmental projects. Qualified...
$1,500 per month
...experience. SAP/ERP integration experience. SQL and/or enterprise data analysis experience. Familiarity with APIs, REST, XML, JSON, or web services. Experience with troubleshooting, root-cause analysis, prototyping, workflow modeling, or data modeling. Benefits and Perks:...Full timeInterim roleRemote workWork from home2 days per week$120k - $152k
...an experienced, advanced-level IT Support Technician to serve as a key technical authority... ...license tracking, vendor coordination, and service health monitoring.Test, document, standardize... ...years of progressive IT support, service desk, or end-user computing experience, with...Contract workLocal areaKeros Therapeutics
Lexington, MA2 days ago$22 - $24.03 per hour
...Opportunity: In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time...Hourly payFor contractorsWork at officeLocal areaMonday to FridayFlexible hoursShift workAvantor
Lexington, MA1 day ago$145.2k - $170k
The Systems Engineering Group (75) provides engineering leadership and core systems engineering functions to ensure that complex prototype system elements work together to meet critical national security mission objectives. We support space, airborne, and ground-based ...MIT Lincoln Laboratory
Lexington, MA4 days ago$55k - $75k
...articles to help them understand and resolve issues. Help refine knowledge base articles, FAQs, and user guides to improve customer self‑service resources. Identify trends and patterns in customer issues and proactively suggest improvements or solutions. Provide exceptional...Local area- As an IT Systems Administrator you will be the backbone of technical operations for a 250-user Civil Engineering (CE) environment. You’ll balance hands-on systems maintenance with high-level cybersecurity compliance, ensuring that mission-critical applications—from AutoCAD...Work at officeLocal areaShift work
- ...enhance patient care. Overview Job Summary This positions provides advanced level technical assistance, escalation support, and customer service to customers and Werfen personnel in a timely manner on a wide variety of issues, including interfacing with Lab/Hospital...Work experience placementRemote workWorldwideShift workRotating shift
- Werfen is seeking a Technical Support Representative III to deliver expert support for the Transplant business, handling calls, emails, and on-site assistance. You will resolve complex issues, provide demonstrations, training, and cross-functional collaboration with R&D...
$70k - $80k
...Contractors consistently adhere to program standards. Abode is the lead vendor for two initiatives that tie into this role. Turnkey Services: which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with...Full timeFor contractorsWork at officeRemote workFlexible hoursWeekday workAbode Energy Management
Concord, MA16 days ago$68.64k - $93.6k
...benefit to patients. Job Summary The IT Support Technician provides Level 1 and Level 2 help desk support for Keros employees across corporate and... ...IT staff. This position requires responsive customer service, reliable follow-through, and accurate documentation....Hourly payFull timeContract workLocal areaRemote work$145.2k - $170k
The Tactical Satellite Communications Group is developing technologies and analysis for some of the most advanced communication systems in the world. The Group is involved in a synergistic combination of research, prototyping, and experimentation efforts focused on the...Massachusetts Institute of Technology
Lexington, MA1 day ago$22 - $24.03 per hour
...Opportunity In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time...Hourly payFor contractorsWork at officeLocal areaMonday to FridayFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician. Be the first to apply!
