Software Development Advisor

Key Responsibilities: 1. Current-State Assessment • Engage with stakeholders across ITSM, asset management, procurement, and operations to understand existing hardware asset lifecycle processes • Document current workflows covering request, procurement, receiving, inventory/stockroom, assignment, refresh, return, and retirement • Identify gaps in data quality, process efficiency, controls, and reporting2. HAM Pro Capability Alignment • Provide expertise on ServiceNow HAM Pro capabilities and how they map to current processes • Educate stakeholders on out-of-box functionality vs configuration vs customization • Recommend standardized approaches aligned with ServiceNow best practices • Define opportunities to eliminate manual work, improve controls, and increase automation3. Future-State Design • Design end-to-end hardware asset lifecycle workflows within ServiceNow • Define: o Lifecycle states and transitions o Stockroom and inventory model o Asset assignment and transfer processes o Return, refresh, and disposal workflows • Establish data model and governance, including: o Hardware models and categories o Asset–CI relationships aligned with CMDB o Ownership and accountability structure • Define reporting and KPIs (inventory accuracy, lifecycle status, asset utilization, aging, etc.)4. HAM Pro Configuration & Implementation • Lead hands-on configuration of HAM Pro from the ground up, including: o HAM Pro activation and foundational setup o Guided setup execution o Lifecycle workflows and process automation o Stockroom and inventory management o Asset tracking and movement controls • Configure hardware normalization and content services • Ensure proper setup of: o Model normalization o Manufacturer/product data standardization o Lifecycle attribute enrichment • Configure integrations or define requirements for upstream/downstream systems (e.g., procurement, discovery tools, HR systems)5. Process Mapping & Gap Resolution • Map current processes to the proposed ServiceNow design • Identify mismatches between existing practices and HAM Pro capabilities • Recommend and drive process improvements or standardization • Ensure solution is operationally practical and sustainable6. Testing & Validation • Develop and execute end-to-end lifecycle test scenarios • Validate: o Asset creation, receiving, assignment, movement, and retirement o Stockroom and inventory transactions o Data quality and normalization outcomes • Support UAT and resolve defects or gaps • Ensure a fully functional, production-ready solution7. Documentation & Knowledge Transfer • Deliver: o Solution design documentation o Configuration documentation o Process flows and SOPs • Conduct knowledge transfer sessions for platform and operations teams • Enable internal teams to independently operate and enhance HAM Pro post go-live Required Basic Qualifications:• 5+ years of ServiceNow platform experience • Proven experience implementing ServiceNow HAM Pro in an enterprise environment • Strong understanding of: - Hardware asset lifecycle management -CMDB and asset relationships ServiceNow data model (assets, models, CIs) • Hands-on experience with: -HAM Pro configuration and lifecycle workflows -Hardware normalization and content services - Stockroom and inventory management • Experience integrating HAM with: - Procurement systems -Discovery/CMDB data sources • Strong workshop facilitation and stakeholder engagement skillsTravel: Not Applicable Degree: Bachelor’s degree OR related field (or equivalent experience).Nice to Have; (But not a must): - A ServiceNow HAM certification.- ServiceNow Certified System Administrator certificationPosting Date:Department:Existing Technologies MFG, CI, FSI & EA - 1444950021