Senior Coordinator 116980

POSITION DETAILS

Employment based visa sponsorship will NOT be considered for this position.

Position Number:


116980

POSITION OVERVIEW

JOB SUMMARY:

The Senior Coordinator will be a part of the Case Management team within the Dean of Students Office, having direct oversight of student support and case management responsibilities. Duties include: triaging student concerns, helping students problem solve, connecting students to resources on and off-campus, providing basic needs support, responding quickly and appropriately to challenges and/or crises, and providing follow up as necessary. Through formal and informal interactions, the incumbent will meet with students on a daily basis to address interpersonal, behavioral, academic, and wellbeing concerns. Serves in the Dean of Students Office on-call rotation and will be expected to respond appropriately to student incidents and crises; coordinate emergency protocols and provide crisis management support. They must also collaborate with and refer students to University offices/organizations to provide broad-based student support while implementing appropriate administrative processes as needed.

MINIMUM QUALIFICATIONS:

Masters degree in an appropriate area of specialization with one year of relevant experience or a Bachelors degree in an appropriate area of specialization with three years of relevant experience.

POSITION QUALIFICATIONS:

Knowledge of crisis management techniques. Knowledge of case management practices, record-keeping, and attention to detail are expected, along with organizational and time management skills and the ability to work well with faculty, staff, students, parents, and other applicable stakeholders. Experience developing and assessing student learning and program outcomes.

PREFERRED QUALIFICATIONS:

Master's degree in social work, counseling, student affairs administration, or other appropriate degree, and at least 1 year of experience working in a university setting. Strong experience working with students in distress, particularly with mental health issues; conflict resolution, interpersonal communication skills, and disruptive student behavior. Knowledge of principles and practice with case management, crisis management, basic needs, program development, and event planning;

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 
  55% - Responsible for providing non-clinical case management support to students navigating a range of personal, academic, financial, and medical concerns. Provides ongoing assessments to evaluate situations, identify barriers, and develop appropriate action plans. Facilitates referrals to campus and community resources, ensuring students are connected to appropriate resources in a timely and effective manner. Collaborates with campus partners, faculty, staff, and family members to support coordinated care and improve student success. - (Essential)
  
  



• 
  20% - Conducts ongoing follow-up with students to monitor progress, reassess needs, and ensure effective connection to recommend resources and services. In collaboration with the Assistant Dean of Students, will assist in developing, updating, and assessing student and program-related outcomes for reporting purposes. This position will also support the planning, coordination, and delivery of training for various campus departments to facilitate the dissemination of information regarding the services offered by the Dean of Students Office. - (Essential)
  
  



• 
  15% - Collaborates with Persistence and Academic Success Services, STEM Scholars, and Housing and Residence Life to address student concerns, provide coordinated support, and assist in the development of strategies to support student wellbeing and retention. Serves as the University's Foster Care Youth Liaison. Assists the Dean of Students Office with on and off-campus events, including but not limited to new student orientation, Argo Arrival, House Calls, Homecoming, risk management events, and Family weekend. Represents the University at community and/or state functions; participates in appropriate professional associations; serves as a member of divisional, University, and state-level committees and task forces. - (Essential)
  
  



• 
  5% - Participates in an on-call rotation to address after-hours student concerns, including hospital transports, consultations, and coordination with campus and community partners to ensure student safety and well-being. - (Essential)
  
  



• 
  5% - Other duties as assigned. - (Essential)
  
  

PHYSICAL DEMANDS:

• 
  
  
  Physical Requirements:
  
  
  Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  
  



• 
  
  
  Impact of Deadlines:
  
  
  Externally imposed deadlines set and revised beyond ones control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
  
  



• 
  
  
  Standing:
  
  
  Daily
  
  



• 
  
  
  Walking:
  
  
  Daily
  
  



• 
  
  
  Sitting:
  
  
  Daily
  
  



• 
  
  
  Reaching with hands and arms:
  
  
  Frequently
  
  



• 
  
  
  Climbing or balancing:
  
  
  Occasionally
  
  



• 
  
  
  Stooping:
  
  
  Occasionally
  
  



• 
  
  
  Use of hands to handle objects:
  
  
  Occasionally
  
  



• 
  
  
  Lifting up to 10lbs:
  
  
  Occasionally
  
  



• 
  
  
  Lifting up to 25lbs:
  
  
  Occasionally
  
  



• 
  
  
  Lifting over 25lbs:
  
  
  Occasionally
  
  



• 
  
  
  Talking as express or exchange of ideas verbally:
  
  
  Daily
  
  



• 
  
  
  Hearing as perceive sound by ear:
  
  
  Daily
  
  



• 
  
  
  Vision as distinguish colors & depth:
  
  
  Daily
  
  

Special Requirements or Considerations of the Job:

• 
  This position requires a criminal background screening.
  
  



• 
  This position requires fingerprinting.
  
  

Special Instructions to Applicants:


Candidates must apply online through the University of West Florida website: Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at View phone number on talent.com or email View email address on talent.com.

ADDITIONAL POSTING DETAILS

Number of Vacancies:


1