Library Clerk - Part-Time

Library Customer Service Representative

This position will remain open until filled, with applications reviewed on an ongoing basis. This job posting may be removed at any time without prior notice. Interested applicants are encouraged to apply as soon as possible for full consideration. Our core values are: LOVE DeSoto - L: We lift up our community, O: We take ownership of our collective performance, V: We value and respect all employees, E: We empower employees to grow.

The purpose of the position is to provide customer service to library patrons. This is accomplished by returning materials to the appropriate area and position; working with patrons at any public service desk; and responding to requests and inquiries. Other duties may include processing library materials; aiding users in locating materials; assisting with computer lab use; and assisting with events or functions.

Specific Duties and Responsibilities

• Provides customer service to the public by working at any public service desk; greeting users and assisting with requests; directing patrons to the appropriate library area; updating user information; processing, checking out, and renewing materials; completing patron registrations; assisting with computer lab use; and collecting fines and fees;
• Maintains organization of library materials by sorting and shelving items in proper order; inspecting materials for damage; and routing damaged items for repair or further action;
• Participates in cross-training and collaborates with staff across the library to support daily operations and ensure consistent, high-quality patron service;
• Participates in staff meetings to discuss and solve problems, contribute ideas for improvement, and keep updated on library plans and activities;
• Assists with opening and closing duties;
• Performs other assigned duties.

Qualifications

• High school diploma or equivalent;
• Or equivalent training, education, and/or experience; and
• Valid Driver's License.

Position requires the ability to work irregular hours, including nights and weekends.

Supplemental Information

• Knowledge of City policies and procedures;
• Demonstrated ability and enthusiasm for working with the public;
• Knowledge of or ability to learn cataloging standards in an automated library system;
• Knowledge of or ability to learn reference techniques and sources;
• Knowledge of or ability to learn collection development techniques and print and electronic resources;
• Knowledge of Microsoft Office Suite;
• Skill in the operation and use of hardware and peripherals, plus standard office software, which includes databases and presentation programs, along with standard Microsoft products;
• Skill in communicating effectively both orally and in writing;
• Ability to provide internal/external guidance and customer assistance via all forms of communication;
• Ability to exercise ethical decision making, good judgment, and discretion in applying and interpreting library and City rules, regulations, policies, and procedures;
• Ability to provide internal and external positive customer service;
• Ability to assist patrons and address concerns in a calm, respectful, and positive manner;
• Ability to work as part of a cohesive team; willingness to assist and support coworkers, contribute ideas, and maintain flexibility;
• Ability to use computers for data entry, word processing, and/or accounting purposes;
• Ability to present programs and materials to the public, both internally and externally;
• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials;
• Ability to establish and maintain working relationships with City administration, other employees, and the general public;
• Ability and willingness to adapt to changing organizational needs, conditions, and work responsibilities, including flexibility to try new ideas and methods.