Operations Manager

Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels Review and evaluate ongoing technician performance (via ride-a-longs and audits) Respond diligently and compassionately to customer concerns Ensure overall service quality to maximize customer retention Fill in periodically on customer appointments to help close temporary staffing gaps Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively Ensure safety standards are met or exceeded and that all operations are in regulatory compliance Monitor and maintain inventory levels of pest / termite control and home services products Requirements High school diploma (or GED) Maintain licenses/certificates as required by federal, state, and/or local regulations Maintain valid driver’s license Adept at problem solving and identifying practical solutions Ability to effectively lead and motivate others Good aptitude for basic/intermediate math, for calculations related to sales/service Strong communication skills (verbal, written, presenting) Ability to build rapport easily and establish trust with customers and employees #J-18808-Ljbffr