Technical Support Specialist

Badger Meter - Where Every Drop Counts and So Do YouAt Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.When you join us, you'll find:Purpose-driven work that makes a real difference in communities around the globe.Career growth and development opportunities designed to help you achieve your potential.A supportive, inclusive culture where collaboration and creativity thrive.Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.What You Will Contribute:The Technical Support Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for customers of SmartCover products. Additionally, Technical Support Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills.Job Duties:Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions.Work in a high-volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone.Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers.Work to bring systems back online; virtually removing and adjusting network components to resolve issues.Escalate product issues/bugs to the appropriate functional area for further investigation.Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers.Education and Experience:Bachelor's degree in information technology or MIS preferred3+ years of related experience in technical customer support role, supporting products and software via phone and email preferredQualifications:Strong technical aptitudeComp TIA A+ certification would be preferredIntermediate skills in networking, OS, cellular communication standards and hardware requiredBasic proficiency in Salesforce preferredBasic Industrial Tech Support preferredBasic experience with remote desktop applications preferredCompetitive Total Rewards at Badger Meter:Competitive PayAnnual BonusEligible for Annual Pay IncreasesComprehensive Health, Vision, and Dental Coverage15 days Paid Time Off + 11 Paid HolidaysTwo Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and moreEducational Assistance – Tuition Reimbursement up to $5,250Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverageHealth Savings Account (HSA) & Flexible Spending Account (FSA) optionsAn Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.Privacy StatementThe Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.