Patient Care Coordinator

Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: This position is full-time (40 hours/week). The office is open 7 days per week, with shifts structured as four 12-hour shifts and one 4-hour shift, scheduled between the hours of 7:00 AM and 7:00 PM. The supervisor will determine the schedule.

Location: 4475 S Eastern, Las Vegas, NV

Primary Responsibilities:

• Responsible for greeting patients upon arrival and checking patients into department
• Ensure demographics including insurance information are correct in EPIC, updates both as necessary
• Schedule appointments as necessary
• Enter charges correctly and collect appropriate payments
• Document all calls and messages appropriately according to company policy
• Responsible for waiting room management and implementation of efficient customer-friendly processes
• Work with clinical team staff to ensure smooth patient flow
• Communicate with clinical / clerical personnel about service issues and complaints
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs
• Answers phone, takes messages and routes calls appropriately
• Adhere to the standards identified in the Employee Policy Manual
• Cooperate with other employees to achieve specific team goals
• Completes other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ year of customer service experience with strong communication skills both in person and via phone
• 1+ years of Microsoft Office experience

Preferred Qualifications:

• 1+ year of experience in a medical office or medical environment
• Previous experience with medical insurance
• ICD 10 and CPT coding experience
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures
• Bilingual (English/Spanish)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.