Server at The Whitby Hotel

Job Description

Job Description

We seek an eager individual to join our Wonderful Food & Beverage team at The Whitby Hotel as a part time server. The ideal candidate will be a trained professional who can provide top-level service, to match the level of cuisine and the quality of the product we serve. We are looking for individuals who communicate well, are dependable, and enthusiastic. The candidates will have a passion for food and beverage equally, and understand how to read a guest properly to ensure quality service, leaving a lasting impression and a memorable experience.  

DUTIES AND RESPONSIBILITIES:

• Greet guests warmly and promptly.
• Present menus, explain and actively promote daily specials, and answer questions about food and beverage offerings.
• Take food and beverage orders accurately, upselling when appropriate and making recommendations based on guest preferences and any dietary restrictions.
• Builds rapport with customers to facilitate a memorable dining experience and boost restaurant sales, staying current with each seasonal menu.
• Have comprehensive knowledge of the menu and wine list, always aiming to memorize the menu.
• Ensure timely and accurate order delivery by inputting information correctly into Micros, communicating effectively with kitchen and bar staff about any requests or notes.
  • Take all necessary steps to ensure appropriate timing and steps of service. 
• Maintain a clean and inviting dining area by clearing plates and all serving areas.
• Check in with guests regularly to ensure satisfaction and promptly address any concerns.
• Report any guest complaints immediately to the Manger/ Supervisor.
• Process payments promptly, accurately and efficiently.
• Collaborate with colleagues to provide a seamless dining experience for all guests.
• Practice and promote teamwork by assisting fellow servers, back servers, and all other colleagues whenever necessary and when time is available during service.
• Ensure all allergy procedures are followed in the event of a guest allergy, be prepared to respond to questions about ingredients and ask questions to ensure understanding the details of any ingredient restrictions.
• Carry out daily side work assignment without exception.
• Adhere to all safety, sanitation and food handling procedures.
• Understand and adhere to New York City Health Department standards and regulations
• Ensure mise en place is always ready to facilitate guest service. 
• Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience. 
• Work effectively and efficiently while maintaining high levels of service during periods of heavy volume of service and increased pressure. 
• Communicate consistently and accurately with other departments of the hotel. 
• Promote other Firmdale Hotels and restaurants

PHYSICAL REQUIREMENTS ;

• Be able to stand for a complete 8-hour shift, 5 days a week. 
• Ability to read, review, enter and retrieve information from, and into a Point of Sale System, preferably Micros. 
• Able to use a computer keyboard and mouse and telephone system. 
• Ability to communicate both written and verbal and use systems to document activities.
• Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills and smoothly navigate dining room, kitchen, and other restaurant areas.
• Ability to balance dishes, bend, stoop and reach to place and retrieve plates, glassware and other serving items.
• Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly. 
• Demonstrates the basics of polishing, marking, spot checking and crumbing tables.
• Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays. 
• Ability to lift up to 25 pounds.

EXPERIENCE/EDUCATION ;

• 2+ years of experience as a restaurant server in a fine dining environment.
• Ability to communicate verbally and in writing using systems to update room status. 
• A demonstrated passion for and strong knowledge of food and beverage (wine and champagne knowledge a plus).
• Experience upselling a product.
• Must understand how to use a POS program such as Micros, Aloha or POSitouch.
  Pay Details: $11.35 Hourly + Tip

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

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