IT Service Desk Analyst - Support Specialist
$65k - $70kDrax
Salary: $65,000 - 70,000 per year Requirements: Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
Strong interest in LAN/WAN networking and skilled in hardware installation
Flexible to work outside of regular hours as needed
Committed to a customer-centric support approach
Capable of clearly documenting technical concepts for customer understanding
Effective team player with individual initiative
Driven, detail-oriented, and skilled in managing customer expectations
Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
Knowledge of root cause analysis is advantageous
Familiarity with the electricity industry is a plus
Responsibilities: Ensuring incidents are resolved promptly according to established Service Level Agreements (SLAs)
Assessing and fulfilling service requests in a timely manner
Identifying potential underlying issues to determine root causes and suggest enhancements
Collaborating closely with internal IT functions and external suppliers for successful outcomes
Proactively managing the application landscape to guarantee availability, stability, and performance
Delivering high-quality service to the business by addressing incidents and service requests promptly
Regularly updating the Service Desk system upon resolution of incidents
Identifying opportunities for service enhancement and following best practices
Providing first-line support for desktop, laptop, and mobile devices
Managing user accounts and software/hardware handling
Supporting team development by mentoring junior members and enhancing service knowledge
Technologies: Active Directory
Azure
Hardware
Support
ITIL
LAN
Mobile
Network
Office 365
Windows
Cloud
More:
At Drax, we are committed to transforming energy generation, supply, and usage, aiming for a zero-carbon, lower-cost energy future. Our mission drives us to cultivate a team that makes a significant impact on our collective future. We offer a supportive environment that encourages growth and development, with rewards and benefits designed to help you thrive. Join us in making a difference and shaping the energy landscape. We invite you to apply today and become part of our journey.
last updated 41 week of 2026
Vacancy posted 3 days ago
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