Product Manager

About this role We are searching for a Product Manager who thrives in a fast‑paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements in the Customer 360 view across our core business partners. You will be focused on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys. What you’ll do Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey. Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues. Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in‑market iterations. Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds. Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, etc. to champion the technology roadmap. Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings. Understanding customer and business needs across core business partners and synthesizing opportunities. Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys. Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions. Integrating input from multiple channels‑including user journeys, industry research, and stakeholder requests‑into product priorities and requirements. Prioritizing projects and features based on impact and alignment with the team’s long‑term goals and strategy. Collaborating with the scrum team to design, build, launch, and assess MVPs. Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders. What you’ll need Bachelor’s Degree required. 3‑6 years of experience working as a Product Manager with Salesforce or a comparable CRM system. Strong project and program management skills; demonstrated track record leading cross‑functional initiatives. Proven track record of collaborating with multiple stakeholders and teams across business and IT teams. Excellent analytical and problem‑solving skills when determining how to best solve business challenges. Subject matter expert on enterprise information system including an awareness of data models / data structures / data warehouses. Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams. Able to solve complex problems and successfully manage ambiguity and unexpected change. Experience using industry leading analytic platform (e.g. Tableau, PowerBI, etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus. Strong written and verbal communication skills. Familiarity or low‑level experience using AI features is beneficial. What you will get Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401(k) matching, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr Gartner