Operations Support Specialist

SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements. Job Description: Opportunity for extension or conversion based on attendance/performance Laptop provided Job Summary: The Operations Support Specialist will play a crucial role in ensuring the smooth and efficient operation of business processes for the RIA & Custody Services (RCS) division within Client. Under limited supervision, uses specialized knowledge and skills obtained through experience and/or training to assist with a variety of operational procedures, troubleshooting issues, and implementing solutions to enhance productivity and workflow. Support will be offered through a variety of operational processes focused on billing and data entry. Key Responsibilities: Assist in the coordination and execution of daily operational tasks focused on billing and data entry Provide support to various departments, including RCS Service, RCS Finance, and RCS Client Engagement Troubleshoot and resolve operational issues promptly Maintain accurate records and documentation of operational activities Collaborate with team members to improve processes and workflows Monitor and report on key performance indicators (KPIs) to ensure operational efficiency Support the implementation of new systems and technologies as needed Communicate effectively with team members and stakeholders Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.) Special projects as assigned Required Skills and Qualifications: Thrive in a fast-paced result driven culture; proactive and can work with a sense of urgency. Identify inaccuracies, trends, or misleading information during processing. Promoting effective coordination between multiple work groups and functional areas. Strong verbal and written communication skills Cultivating and maintaining effective working relationships. Demonstrated ability to quickly grasp new concepts and processes, adapting efficiently to changing environments and tasks. Identifying and resolving systemic and operational issues Proven experience in an operations support role or similar position Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Strong organizational and time management skills Ability to adapt to changing priorities and handle multiple tasks simultaneously Skills: Bachelor's degree required and a minimum of 1 year of internship experience or corporate professional experience. Manager is open to recent grads. #J-18808-Ljbffr