Desktop Support Technician II

Job Description

Job Description

Job Title: Desktop Support Technician II

Location: North Clarendon VT 05759

Duration: 3 months Contract to hire

Shift timings: M-F 8 am – 4:30 pm

 

Job Description

• Is this position remote or in person? In person

• What will the primary day-to-day responsibilities entail for this person? Please see job description section and attachment

• What are the TOP 2 required skills that candidates must have? Please see job description section and attachment

• What will the work schedule be for this position? There are 2 positions – one shift is going to be M-F 7 am – 3:30 pm and the other is going to be M-F 8 am – 4:30 pm.

• Will there be OC (on call)? No

• Will there be shift differentials? No

• How many overall years of experience should this person have? 3-5 preferred, but may take good educational background if less.

• Do they need any specific certifications or education? No

• If contract to hire what is the conversion rate? Up to $25

• How many miles per day will the contractor be driving? 0

• What radius range should candidates be located from the job location? Prefer within a 30 min commute, but this is a difficult area to source so we may go higher.

• What is the exact work location or city, state, or zip? North Clarendon, VT 05759

• Background, Drug, and Citizenship screening requirements

First Advantage background check is required for this Job.
The primary day-to-day responsibilities entail for this role:
Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned and during emergency.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.

Candidates should have 3 – 5 years’ experience supporting PC Hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.

TOP 6 required skills that candidates must have
1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment.

2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

The type of personality which performs best in your team, given the overall environment, and workplace dynamics
Energetic, Professional, heads-down, social, and process driven.

M-F, 8hr shift with 60 min lunch.

What the candidates should expect during the interview process:
1) Phone screening
2) Customer meet on site or Microsoft Teams Video call