Norristown CDJR - Service Advisor

Service Advisor

Norristown Chrysler Dodge Jeep and Ram - Norristown, PA 19403

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Norristown Chrysler Dodge Jeep and Ram is seeking an experienced and professional Service Advisor who prides themselves on customer satisfaction to join our team! This individual is organized, motivated, consistent, has excellent follow up skills and is able to multi-task. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position. The ideal candidate is a high energy individual who has a preferred minimum of 3 years Chrysler Dodge Jeep experience with a required 3 yrs of Service Advisor experience that shows proven results.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

Responsibilities:

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications:

One year of dealership Service Advisor experience, preferred

Must have a proven record of achieving exceptional customer satisfaction

Must have a valid driver's license and be in good standing

Must exhibit personal and professional integrity

Have a desire for a long term career with a growing organization

Reynolds and Reynolds experience; preferred

Benefits:

Progressive and Competitive Pay Plan

Strong mentorship program to help you gain the experience you need to progress your career

Excellent opportunities for growth and internal promotions

Ongoing Training and Education

Employee Purchase and Service Discounts

Paid Vacation

Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance

401(k) Retirement Savings Plan

Team-oriented, professional and fun work environment