Branch Logistics Coordinator

Job Description

Job Description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Process orders submitted by Account Executives according to the standards and practices outlined in the Sales Order Process document, in accordance with Branch Order Coordinator best practices, including but not limited to:
  • Determine order type (Equipment: Move/Pickup, Trials, Sale, Lease and Rental; Software, Consulting, or Maintenance Agreement).
  • Verify that the AE has submitted all necessary paperwork.
  • Obtain credit approval based on established guidelines.
  • Verify the accuracy and pricing of each line item on the sales order.
  • Process any revisions to sales orders by adding or removing items, changing pricing, revising bill-to and ship-to information.
• Project manage the delivery, installation, and training process in accordance with DIT Coordinator best practices. This would include, but not limited to:
  • Serve as the customer’s point of contact through the completion of delivery, installation, and training.
  • Lead the effort to obtain the required logistical delivery and installation information as well as identifying training needs of the customer.
  • Organize internal planning and coordinate with Set-up Team and Field Service Manager(s) to develop set-up strategy and planning for complex installations, larger orders and/or heavier workloads.
  • Coordinate with ElevITy and Project Management/Project Coordinator teams as needed for IT support, uniFLOW and other complex connectivity installs.
  • For larger more complex installs, participate and/or lead meetings as a member of the GFC team to strategize roll out, develop an implementation plan, and to coordinate both GFC and customer resources to allow for smooth management of the project.
• Must demonstrate proficiency managing delivery, install and training projects utilizing established best practices and documented workflow within Gateway and eAutomate.
• Process all types of paperwork that relate to the position both accurately and legibly including electronic document handling systems such as Laserfiche.
• Demonstrate an extensive knowledge of the Inventory Management procedures and Best Practices and complete the full scope of inventory related department tasks.
• Demonstrate proficiency in the following task areas within eAutomate so that the order process is managed digitally:
  • Sales order processing.
  • Service call input & dispatch.
  • Equipment record updating & management.
  • Customer record creation & management.
• Prepare sales orders to be shipped.
• Complete daily updates of sales orders to ensure the accuracy of the Sales Order Log.
• Work closely with Account Executives and various other departments as required.
• Assist service department as needed for loaner equipment and parts procurement.
• Manage inventory at the branch, including but not limited to: supplies, demo equipment, stock, third-party lease returns, used and wholesale equipment.
• Warehouse duties on an as needed basis include, but are not limited to:
  • Monthly inventory of all warehouse items.
  • Manage the third-party lease returns and used equipment wholesale processes.
  • Managing toner recycle program.
  • Coordinate transfers of equipment between branches.
  • Receive shipments from vendors/suppliers into system.
  • Resolving freight and vendor damage claims.

You should have:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail
• Excellent organizational skills
• Ability to problem solve and handle multiple tasks both effectively and efficiently
• Ability to provide an excellent customer experience even when under pressure
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook
• Ability to learn and use proprietary company software
• Available to work overtime with little or no advance notice
• Ability to push or lift equipment weighing 50+ lbs. on wheels

Preferred Qualifications:

• Associate or Bachelor’s degree
• Previous logistics and/or inventory control experience

The starting hourly pay range for this role is $23.23 an hour up to $ 26 per hour.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to:

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.