ASSISTANT TO THE COMMUNITY MANAGER

Job Description

Job Description

Description:

OVERVIEW: HOA Management companies are responsible for a variety of tasks related to the maintenance and upkeep of a residential community. They are typically involved in drafting and enforcing community rules and regulations. An HOA manager facilitates disputes between neighbors in the community they manage as they relate to the HOA. For example, they may handle complaints about excessive noise, encroachment on property lines, or violation of rules. The HOA Manager is responsible for the general maintenance and upkeep of common areas in a community. They may retain a landscaping company to cut grass and care for plants and trees. An HOA management company also handles the financial matters of the HOA, including the collection of association fees from residents and drafting and maintaining the budget.

We have a need for a sharp reliable Assistant Community Manager who can assist the HOA manager in all these tasks. You will be a part of a small management team working closely with your assigned Manager. You will be the main point of contact for the homeowners who live in the associations in that portfolio as well as the admin support.

About Our Company: We are a growing community association management company, with communities all along the Puget Sound area and offices in Lacey and Bellevue, WA.

Job Location: Lacey, WA 

Hours/Week: 40 hr

Starting Salary: $22-$26 per hour, DOE 

Job Duties and Responsibilities:

• Provide all administrative support to the Community Manager(s). Support includes, but is not limited to responding in a timely manner to customer tickets, emails, and phone calls in support of the assigned portfolio(s), preparation of meeting packets, scheduling meetings, association mailings, etc.
• Conducts compliance inspections for clients. 
• Prepare for and periodically attend Board and Association meetings. 
• Ensure that association work orders and repairs are scheduled and completed as required
• Process escrow requests, hardship requests, ACC Requests, resale certifications and other items as needed
• Locate and coordinate vendor bids and support when needed
• Provide other customer service support as needed
• Any other administrative tasks as deemed appropriate in support of the Community Manager(s) portfolio(s)

Requirements:

Skills and Qualifications:

• Excellent written and verbal communication skills
• Excellent group presentation skills
• Ability to interact with a variety of board members
• Must be self-directed 
• High level of organizational and time management skills
• Higher than typical knowledge of computers
• Work well under pressure
• Ability to travel to various locations in King, Pierce, and Thurston Counties
• Knowledge of Caliber software is a plus

 

Benefits:

• Personal Time Off (PTO) starting with 2 weeks increasing to 4 weeks based on tenure (full time).
• Days off during designated federal holidays per employee handbook, currently 10 (full time).
• Sick leave
• Family leave
• Company-paid continuing education and certification costs, as approved by your supervisor. Costs will be covered as follows: CAI membership is paid by the company; certification costs are paid by the employee and reimbursed by the company upon obtaining completion certificate. If you leave the company within one year of such certification you must reimburse the company.
• Mileage reimbursement per IRS authorized rate when travelling on business
• Christmas bonus based on your performance and company financial position
• Medical insurance (group policy with 75% coverage by company) upon completion of trial period
• Dental/Vision insurance (group policy with 75% coverage by company) upon completion of trial period
• Life Insurance (group policy with 100% coverage by company) upon completion of trial period
• 401(k) policy (group policy with up to 3% match by company) upon completion of trial period.

Education

• Bachelor's Degree and experience with associations is preferred, but not required.