Manager, Business Analysis

Manager, Business Analysis

The Manager, Business Analysis is responsible for defining and executing modernization strategy, roadmap, and delivery for Mastercard's billing platform. This role drives initiatives, platform enhancements, and strategic transformation programs that improve scalability, operational efficiency, and business value across Mastercard's global billing ecosystem. Operating at the intersection of business analysis, technology, and business operations, this role partners with engineering, business stakeholders, finance, and operations to deliver innovative solutions that support Mastercard's evolving business needs. The Manager, Business Analysis is accountable for translating complex business and technical requirements into actionable initiatives while ensuring alignment with strategic objectives and operational excellence. In addition to leading key initiatives directly, this role provides leadership, coaching, and mentorship to a small team of Senior Business Analysts.

Key Responsibilities

• Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives
• Leads feature definition and backlog refinement, including:
• Writing clear epics, features, user stories, and acceptance criteria
• Translating complex business processes into scalable product capabilities
• Decomposing large initiatives into actionable and deliverable increments
• Ensuring work meets Definition of Ready and Definition of Done standards
• Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives
• Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches
• Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment
• Collaborates with cross-functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes
• Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation
• Supports large-scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution
• Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback
• Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement
• Identifies and manages product risks, dependencies, assumptions, and implementation challenges
• Creates and maintains product documentation, operational procedures, business requirements, and executive communications
• Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels
• Leads and mentors a team of Senior Business Analysts while continuing to perform hands-on business analysis, requirements management, and modernization delivery activities
• Provides day-to-day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members
• Supports hiring, onboarding, performance management, and career development activities for direct reports
• Champions customer-centric product development practices and promotes agile methodologies across teams

All About You

• 7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines
• Previous people leadership experience or demonstrated experience leading, mentoring, and developing Business Analysis professionals
• Proven experience leading complex enterprise platform initiatives and large-scale modernization programs
• Strong understanding of financial services, payment processing, billing systems, order management platforms, or transaction-based platforms
• Demonstrated ability to translate business objectives into technical requirements, solution designs, and executable delivery roadmaps
• Experience working in Agile environments utilizing Jira, Confluence, and related delivery tools
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent verbal and written communication skills with the ability to engage technical and non-technical audiences
• Experience managing stakeholder relationships across business and technology organizations
• Ability to influence decisions and drive alignment without direct authority
• Proven ability to manage multiple concurrent initiatives while maintaining attention to detail and quality
• Ability to effectively balance hands-on delivery responsibilities with leadership and development of a small team
• Proven experience leading cross-functional teams and influencing business and technology stakeholders across complex initiatives
• Understanding of software development lifecycle, APIs, platform architecture, system integrations, and enterprise technology ecosystems
• Experience with payment systems, ISO 8583/ISO 20022, billing, order management, revenue management, or financial operations is preferred
• Demonstrated leadership capabilities with a collaborative and results-oriented approach
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field; advanced degree preferred

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

O'Fallon, Missouri: $122,000 - $207,000 USD