Senior Client Support Specialist

Senior Client Support Specialist

Coastal Payroll Services, Inc. is seeking a dedicated and enthusiastic Senior Client Support Specialist to join our dynamic Client Support team. As a Senior Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

What You'll Do

• Client Management: Oversee and manage a designated portfolio of Coastal largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
• Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
• Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
• Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
• Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.

What You'll Bring

• Industry Experience: Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles required.
• Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
• Multitasking Ability: Ability to work in a fast-paced environment.
• Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
• Analytical Skills: Solid math and analytical skills to effectively support clients.
• Educational Background: A BS/BA degree or equivalent work experience.

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.