Call Center Sales Representative

Job Description

Job Description

Company Mission Statement:

Our company is in business to improve the lives of our customers by providing the highest quality products and workmanship and creating the best possible experience for them. Our company is also in business to improve the lives of our employees by providing personal and financial growth opportunities for them and creating long-term growth, profitability and stability for our company.

Company Vision Statement:

We will strive to become a World Class Company by:

1. Consistently satisfying our customers.

2. Providing growth opportunities for our employees.

3. Encouraging employee leadership.

4. Rewarding employees for outstanding performance.

5. Being a leader in our industry.

6. Being consistently profitable.

7. Making the world a better place because our company exists.

Our Core Values

What we stand for...

-Do first rate quality work and stand behind it

-Treat others as you would want to be treated ...do the right thing

-Communicate clearly

-Be fair and honest

-Seeking continual improvement

-Make a decent profit decently

Call Center Sales Representative (Appointment Setter)

Lehigh Gap Exteriors — Walnutport, PA
Full-Time | Weekdays | Performance-Based Compensation

Read This First

This is not a traditional “customer service” job.

This is a revenue-driving position.

At Lehigh Gap Exteriors, our call center fills the airplane seats — meaning we fill our sales representatives’ calendars with qualified, committed homeowners.

If you:

• enjoy competition
• like tracking your numbers
• move fast
• and can confidently guide conversations

You will thrive here.

If you:

• dislike being measured
• avoid asking for commitment
• or prefer inbound support only

This role will frustrate you.

What This Role Actually Does

You are responsible for:

• Converting inbound leads into confirmed sales appointments
• Rehashing past demos that did not sell
• Nurturing cold and aging leads
• Making outbound calls
• Selling the value of meeting with our sales team

The sales process starts with you.

You are not just booking time slots.

You are selling the appointment.

What Success Looks Like

A top performer in this role:

• Responds to new leads in seconds, not minutes
• Picks up the phone before the second ring
• Maintains a 90%+ answer rate
• Confirms appointments with all decision-makers present
• Follows up relentlessly on missed calls
• Tracks every interaction in the CRM
• Uses AI and automation tools intelligently
• Hits and exceeds daily set-rate targets

You understand that:

Speed to lead = revenue.

Behavioral Expectations

1. You Sell Commitment

You don’t ask:
“Would you like to schedule?”

You confidently guide:
“Let’s get you scheduled so we can solve this.”

You secure:

• homeowner verification
• decision-maker attendance
• time commitment
• alignment of needs

Without those four commitments, the sales team loses.

2. You Thrive on Metrics

You will track:

• Speed to Lead
• Contact Rate
• Set Rate
• Cancel Rate
• Demo Rate
• Rehash Revenue
• Outbound Call Volume

If seeing your numbers daily motivates you — you belong here.

If it stresses you out — this is not the right role.

3. You Can Handle Objections Calmly

Homeowners will:

• hesitate
• delay
• compare
• question

You listen with empathy.
You use pain/pleasure framing.
You build urgency.
You remain human — not robotic.

4. You Follow Systems

We provide:

• scripts
• automation
• CRM tracking
• AI tools
• structured follow-up systems

You must execute them consistently.

High performers improve the system — but they follow it first.

Daily Responsibilities

• Answer inbound calls, forms, chats immediately
• Track lead sources accurately
• Set appointments within 24–48 hours whenever possible
• Send pre-approach materials after booking
• Confirm next-day appointments
• Rehash no-sales
• Nurture aging leads
• Make outbound cold calls
• Collaborate with marketing and sales

You are the bridge between marketing and revenue.

Compensation

• $25/hour base
• Paid health insurance
• 401k with 4% match
• $20 per set appointment
• 1% Commission on Rehash apappointments that sell

High performers earn significantly more through performance incentives.

You Will Do Well If You:

• Speak confidently on the phone
• Think fast
• Are competitive
• Like winning
• Follow up without being reminded
• Are comfortable asking direct questions
• Stay positive under rejection

You Will Struggle If You:

• Avoid objection handling
• Prefer email over phone
• Dislike metrics
• Feel uncomfortable asking for commitment
• Take rejection personally

We are a family owned and operated company that has a Win-Win-Win Philosophy.
--Our Employees Win by having a great work environment of safety, fun, and a bright future.
--Our Customers Win by having the best products installed by the best installers who focus on quality and customer experience.
--Our Company Wins by having wonderful customers and employees that create a sustainable tomorrow.

Company Mission Statement:
Our company is in business to improve the lives of our customers by providing the highest quality products and workmanship and creating the best possible experience for them. Our company is also in business to improve the lives of our employees by providing personal and financial growth opportunities for them and creating long-term growth, profitability and stability for our company.

Company Vision Statement:
We will strive to become a World Class Company by:
1. Consistently satisfying our customers.
2. Providing growth opportunities for our employees.
3. Encouraging employee leadership.
4. Rewarding employees for outstanding performance.
5. Being a leader in our industry.
6. Being consistently profitable.
7. Making the world a better place because our company exists.

Our Core Values
What we stand for...
-Do first rate quality work and stand behind it
-Treat others as you would want to be treated ...do the right thing
-Communicate clearly
-Be fair and honest
-Seeking continual improvement
-Make a decent profit decently

Company Description

We are a family owned and operated company that has a Win-Win-Win Philosophy. \r\n--Our Employees Win by having a great work environment of safety, fun, and a bright future.\r\n--Our Customers Win by having the best products installed by the best installers who focus on quality and customer experience.\r\n--Our Company Wins by having wonderful customers and employees that create a sustainable tomorrow.\r\n\r\nCompany Mission Statement:\r\nOur company is in business to improve the lives of our customers by providing the highest quality products and workmanship and creating the best possible experience for them. Our company is also in business to improve the lives of our employees by providing personal and financial growth opportunities for them and creating long-term growth, profitability and stability for our company.\r\n\r\nCompany Vision Statement:\r\nWe will strive to become a World Class Company by:\r\n1. Consistently satisfying our customers.\r\n2. Providing growth opportunities for our employees.\r\n3. Encouraging employee leadership.\r\n4. Rewarding employees for outstanding performance.\r\n5. Being a leader in our industry.\r\n6. Being consistently profitable.\r\n7. Making the world a better place because our company exists.\r\n\r\nOur Core Values\r\nWhat we stand for...\r\n-Do first rate quality work and stand behind it\r\n-Treat others as you would want to be treated ...do the right thing\r\n -Communicate clearly\r\n-Be fair and honest\r\n -Seeking continual improvement\r\n-Make a decent profit decently