Guest Room Attendant

Job Description

Job Description

GUEST ROOM ATTENDANT
MHG HOTELS LLC | ALOFT BY MARRIOTT

A PASSION FOR PEOPLE. DIFFERENT BY DESIGN

At MHG Hotels, we believe great hospitality begins with people. Our passion for people extends beyond our guests to the associates we work alongside and the communities we serve. We believe every team member plays an important role in creating meaningful experiences, building strong relationships, and making every guest feel genuinely cared for.

At Aloft by Marriott, we are Different by Design . Our mission is to be a local connector, a hub full of flexibility and personality where guests can explore, unwind, and make the most of their time away. With a social hub, trend-led food and beverage, and vibrant design, Aloft offers a fresh launching and landing pad for every kind of traveler.

Together, MHG's passion for people and Aloft's distinctive, connected experience create a welcoming place where guests and associates can be themselves.

YOUR ROLE IN CREATING THE EXPERIENCE

Picture a guest returning from exploring the city to a clean, comfortable room that feels fresh, functional, and ready for whatever comes next. Your attention to detail helps create the vibrant, easygoing Aloft experience.

As a Guest Room Attendant, you keep spaces welcoming and comfortable so guests can recharge between adventures.

HOW WE BRING OUR CULTURE TO LIFE

PEOPLE FIRST – THE MHG WAY
Treat guests and teammates with respect, kindness, and genuine care. Help each other succeed.

SOCIAL HUB – A WELCOMING CONNECTION
Care for guest rooms and shared spaces so travelers have a comfortable place to recharge and connect.

TREND-LED B&F – SUPPORTING THE EXPERIENCE
Work with teammates to keep the hotel clean, organized, and ready for guests to enjoy its food and beverage spaces.

VIBRANT DESIGN – DETAILS WITH PURPOSE
Maintain clean, fresh, functional spaces that reflect Aloft's modern, comfortable style.

OUR HOUSEKEEPING TEAM MAKES A DIFFERENCE BY

• Demonstrating a warm, people-oriented demeanor.
• Maintaining a team-first attitude and willingness to help others.
• Paying attention to the smallest details.
• Taking pride in room cleanliness, presentation, and guest comfort.
• Embracing opportunities to learn, improve, and grow.

AS A GUEST ROOM ATTENDANT, YOU WILL

• Clean, dust, polish, and vacuum guest rooms and bathrooms according to hotel standards.
• Change linens, make beds, and ensure bathrooms are sparkling clean.
• Restock guest room supplies, including soap and shampoo.
• Organize the linen closet, restock your cart, and prepare for the next day before the shift ends.
• Remove trash and dirty linens.
• Greet guests you encounter during your shift with a friendly smile.
• Ensure rooms are cared for and inspected according to standards.
• Protect equipment and report deficiencies.
• Notify supervisors of damages, deficits, and disturbances.
• Follow health, safety, and company procedures.
• Work independently while maintaining a high level of performance.
• Demonstrate a customer-oriented and friendly approach.
• Prioritize tasks and manage time effectively.
• Work efficiently without compromising quality.

REQUIREMENTS AND PHYSICAL DEMANDS

Professional demeanor, clear communication skills, and a clean uniform are required. This role involves continuous movement, regular bending, lifting, pushing, pulling, carrying, and moving up to 25–30 pounds; standing and walking throughout an entire shift; and repetitive motions.

Minimum requirements: High school diploma or equivalent; ability to stand for at least eight hours.

BENEFITS OFFERED

401(k) • Health, Dental & Vision • Life & Disability Insurance • Accident Insurance • PTO & Vacation • Incentives • Referral Bonus • Annual Increases • Cross-Training • Hotel Discounts

Benefits are subject to plan terms and eligibility.

SCHEDULE

Day shifts • Weekend availability • Flexible schedule • Full-Time or Part-Time

EQUAL EMPLOYMENT OPPORTUNITY AND APPLICANT ACCOMMODATION

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call View phone number on ziprecruiter.com.  Please leave a message and a member of our Human Resources team will return your call within three business days.  Alternatively, an email may be sent to View email address on ziprecruiter.com “Applicant Accommodation” should be included in the subject line of the email.  Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job