Shift Leader

Job Description

Job Description

Job Description

We're looking for an energetic and organized Shift Leader to join our team in Ringgold, United States. As a Shift Leader, you'll be the backbone of our operations during your shift, ensuring smooth workflows, maintaining high standards, and leading a dedicated team toward our shared goals. This is an excellent opportunity to develop your leadership skills in a supportive, collaborative environment where your contributions directly impact our success.

• Lead, supervise, and motivate team members during assigned shifts, fostering a positive and inclusive work environment
• Oversee daily operations to ensure efficiency, quality standards, and compliance with company policies and procedures
• Monitor inventory levels, manage stock rotation, and communicate supply needs to management
• Handle customer inquiries and resolve issues with empathy and professionalism, ensuring customer satisfaction
• Maintain accurate records, including cash handling, sales reports, and incident documentation
• Enforce safety protocols and maintain a clean, organized work environment that meets all regulatory standards
• Communicate effectively with management regarding shift performance, challenges, and team feedback
• Demonstrate flexibility by adapting to changing priorities and supporting team members during peak periods
• Model company values and maintain transparent, open communication with all team members

**Required Qualifications:**

• High school diploma or equivalent
• Proven leadership or supervisory experience in a fast-paced environment
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent interpersonal and communication abilities
• Demonstrated problem-solving and decision-making capabilities
• Ability to work varied shifts, including evenings, weekends, and holidays as needed
• Cash handling experience and financial accountability
• Knowledge of inventory management and stock control
• Proficiency in conflict resolution and team motivation
• Ability to analyze performance metrics and implement process improvements
• Commitment to maintaining safety and compliance standards

**Preferred Qualifications:**

• Previous experience in operations management or team leadership roles
• Food safety certification or similar industry-specific training
• Experience with point-of-sale (POS) systems or operational software
• Track record of successfully training and developing team members
• Experience in a customer-facing service environment

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!