Customer Success Manager, Strategic

About the Role At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers. Benefits and Compensation 100% employer-paid premiums for Medical, Dental, and Vision for employee 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents 401K match Hybrid work model – 3 days in the office / 2 days remote each week: WA & CO locations Remote: CA & WA only 12 paid company holidays 15 days PTO to start, increases with tenure (PTO varies by position) Paid parental and adoption leave Compensation: $100k base + $20k variable = $120k OTE The following states are approved as a remote work locations for this position: California and Washington – All other states are not in consideration for this role at this time. What You’ll Do Revenue Retention: Ensure customers stay customers through achieving retention targets. Adoption Target: Deploy and use Pushpay, engage givers, and drive adoption beyond the organization. Upsell: Sell additional products and features to expand engagement. High Sales Activities: Manage a significant number of key customers, making a large volume of calls and emails. Pushpay Product Training and Assistance: Expert in Pushpay’s products to provide training, deployment, and giver adoption support. Travel: Lead business review presentations on-site with customers. Expect 8‑12 multi‑day trips per year. Relational competence: Grow relationships and engagement with senior and C‑level executives. Manage the full‑cycle renewal process from prospect to close: Complete discovery calls, negotiate and close deals. Other related duties as assigned. What You’ll Bring Bachelor’s Degree or equivalent experience. At least 5 years of inside sales, account management, renewal team management and experience with the maintenance renewal process. Working knowledge of Salesforce.com or similar CRM system. Previous experience working with Not‑for‑Profit, Education, or Faith verticals and/or background in software preferred. Proven track record with quota/target attainment. Ability to build relationships with large account sets and key executives, senior management, and decision makers. Excellent communicator: strong written and verbal communication skills, comfortable speaking in small groups, or leading presentations in front of large groups. Problem solver: identify and tackle the most difficult challenges, work with a team to find solutions. Multi‑tasking: excel at time management and prioritization among many demands. Business minded: love learning technology and have impeccable business acumen. Detail oriented: handle details accurately and timely, manage opportunities and key projects. People person: strong interpersonal skills, maintain relationships with customers and colleagues. Performer: set goals and achieve them monthly, quarterly, and annually, outperform expectations. Naturally curious: learn about why and how things work, understand customer needs in detail. Fun and fast paced: enjoy fast-paced roles, adapt to change and ambiguity. Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact people team at pushpay.com. #J-18808-Ljbffr Pushpay Holdings Limited