People and Community Business Office Coordinator - Hybrid

People and Community Business Office Coordinator - Hybrid

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a People and Community Business Office Coordinator!

Your Role:

The People & Community Business Office Coordinator provides project, meeting and event planning support for programs of various levels for the People & Community (P&C) division. The right candidate will be highly motivated, detail-oriented, and able to coordinate multiple activities simultaneously, as well as ready to test and learn new event formats for both in-person and digital designs. Event types include town halls, quarterly business reviews, on-sites, function-specific events, and non-ELT AAA Federation meetings.

Your Work:

• Provide logistical support, including day-of-event on-site coordination for key division-level events and virtual meetings in support of program lead.
• Support department-managed attendee engagement tools, including the facilitation of engagement activities and production of virtual events (e.g., screen share, music, spotlight, breakouts). Act as a community host on digital engagement tools; facilitate connections and assist attendees with technical issues.
• Provide day-to-day support of division meetings, including related communications, invitations, emails and surveys.
• Finalize agendas, gather materials (digital and physical) and create impactful and visually appealing PowerPoint decks for a variety of meetings, including People & Community board materials.
• Manage data for division events, including transportation plans, dietary restrictions, etc., while maintaining data integrity and security.
• Support department inboxes; communicates with key stakeholders within the company and outside, responding and/or routing communications promptly, clearly and with care.
• Manage division intranet/SharePoint sites and distribution lists as needed.
• Perform administrative tasks (e.g., invoicing, purchase requests) and assist on ad hoc projects, as needed.
• Acts as backup to the executive assistant for the division.
• Coordinate with others internally and externally, including IT, Building Services, Administrative Assistants and speakers.

Required Experience, Education and Skills:

• Associate's degree in related area or an equivalent combination of relevant education and experience.
• 2+ years of experience in project coordination, event and meeting planning, event technology, hospitality, or other related experience.
• Proficient with virtual meeting platforms (Teams Meeting).
• Proficient with M365, including Teams, Outlook, Excel and Word.
• Strong PowerPoint skills.

What would make us excited about you?

• Experience supporting senior leaders and managing complex meeting logistics preferred.
• Experience producing virtual and hybrid events preferred.
• Strong organizational skills and attention to detail.
• Ability to balance several projects simultaneously.
• Able to work independently and as a motivated team player.
• Ability to react to change seamlessly and pivot while remaining focused on program goals and objectives.
• Ability to thrive in an environment of test and learn; approaching challenges with a focus on critical thinking, curiosity and opportunity.
• Strong customer service and hosting skills.
• Strong communication skills, including grammar, spelling, and punctuation to design, prepare, review and edit written communications.
• Demonstrated ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• This role is required to be on site in Walnut Creek, California office 25-30% of the time. Candidates must be within reasonable commuting distance of the Walnut Creek office.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long?term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in?person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact View email address on click.appcast.io

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.