Customer Service Representative

Customer Service Representative

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Bossier City, LA.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gather and verify required information
• Attending telephone skills and program information training sessions; adhere to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

As a well-qualified candidate for this role, YOU MUST have:

• A high school diploma or G.E.D.
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• An ability and willingness to work and train onsite as required
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• An ability to pass a criminal background check, drug screening, and credit check
• An ability and willingness to working first 90 days without absences
• Louisiana/Texas residency is required living within a reasonable driving distance (approximately 60 miles) of the facility that you applied

Even BETTER if YOU have:

• 1 or more years of call center experience (HIGHLY preferred)
• Demonstrated experience working with desktop/laptop setup and basic software installation
• Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
• Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
• An ability to work independently with limited supervision

Work Environment:

• Hybrid
• Hours of operation are: 6:00 am - 8:00 pm CST, M-F (Schedule subject to change at any time)

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support a large government contract that aids citizens and businesses alike

Salary Information

The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Information

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.