Service Coordinator

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.JOB RESPONSIBILITIES:Coordinate all service calls.Opens, post, and close all SRO’s (Service Repair Orders).Ensure service technicians are at least 80% - 85% billable.Submit warranty claims with follow up to ensure factory pays claims.Handles all shipping and receiving duties.Answer all incoming service department calls first with as little consultation with mechanics as possible.Cold call old customers to do service work and get out old files for review.Assist in keeping ALL shop expenses to minimum.Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.Other duties, as assigned.JOB REQUIREMENTS:High School diploma and/or equivalent in work experienceExcellent interpersonal skills, proficient in oral and written communicationsAssembly experience preferred but not requiredBasic reading skills. Must be able to follow directionsCustomer service orientedComputer navigation and utilization skills with excellent Microsoft office proficiencyAbility to perform work accurately and thoroughlyAbility to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or ideaHigh attention to detail, time management, and self-motivation skillsBENEFITS:Competitive Salary + bonus401(k)/ Retirement savingsComprehensive Benefits (medical, dental, vision, life, and disability coverage)Career growth opportunitiesPaid vacation/holidays. #J-18808-Ljbffr DistributionNOW