Application Support Lead (Washington DC-Baltimore Area)

Full-time

Damco Solutions

Application Support Lead

Overview

We are seeking a highly analytical and technically minded Application Support Lead to lead a team of Support Engineers responsible for supporting a business-critical software platform. This role requires a hands-on leader who can investigate complex issues, drive root cause analysis, mentor support engineers, and work closely with Development, Product, QA, and customer teams to ensure high-quality service delivery.

The ideal candidate is naturally curious, comfortable working with data and databases, capable of understanding application architecture and code behavior, and passionate about leveraging new technologies, including AI, to improve support processes and operational efficiency.

This is a leadership position requiring strong technical troubleshooting skills combined with excellent communication and stakeholder management abilities.

Required Experience & Skills

Mandatory Requirements

Minimum 8+ years of experience in Application Support, Production Support, Technical Support, or Support Analysis roles.
Experience leading, mentoring, or managing support teams.
Exceptional analytical and problem-solving skills.
Strong database knowledge and ability to write and troubleshoot SQL queries.
Experience investigating complex application issues and performing root cause analysis.
Excellent written and verbal communication skills.
Experience defining and tracking operational metrics to improve support effectiveness and efficiency, as well as building support processes, KPIs, operational dashboards, and reporting.
Experience collaborating with Development, QA, Product Management, and Customer-facing teams.
Strong understanding of incident, problem, and service management practices, including the creation, maintenance, and continuous improvement of knowledge articles, troubleshooting documentation, and support processes.
Ability to read and understand application code, logs, and technical documentation without being a software developer.

Preferred/Non-Mandatory Qualifications

Experience using Excel for analysis and troubleshooting.
Familiarity with finance concepts and financial models.
Experience supporting enterprise SaaS, fintech, or business-critical applications.
Exposure to monitoring, observability, and application performance management tools.
Experience evaluating or utilizing AI tools and technologies to improve support operations and team productivity.
Passion for learning new technologies and driving innovation within support teams.

Apply

Vacancy posted 10 hours ago

Similar jobs that could be interesting for youBased on the Application Support Lead (Washington DC-Baltimore Area) in Washington DC vacancy

Oracle Application Support Manager (Washington DC-Baltimore Area)
$126.18k - $162.57k
...Chief Financial Officer (OCFO) Oracle Application Support Manager $126,178.00 - $162,565.00 Annually Location: Washington, DC (Hybrid) The Office of the Chief Financial... ...Center. The incumbent is responsible for leading and managing Oracle Financial and Oracle...
Suggested
Full time
Work experience placement
Work at office
The Office of the Chief Financial Officer (OCFO)
Washington DC
10 hours ago
Audit Support Coordinator - Washington, D.C.
...dynamic group of professionals supporting the defense of our nation?... ...(NAVSEA), located at the Washington Navy Yard in Washington, D.C... ...your career path, submit your application today! Company Overview... ...day across 100+ sites in the areas of Defense, Citizen Services...
Suggested
Full time
Contract work
Part time
Local area
Flexible hours
Serco
Alexandria, VA
1 day ago
Audit Support Coordinator - Washington, D.C.
...Audit Support Coordinator Are you looking for a rewarding role with a global company... ...Command (NAVSEA), located at the Washington Navy Yard in Washington, D.C, you will... ...you are ready to take the next step of your career path, submit your application today!...
Suggested
Serco North America
Washington DC
1 day ago
Family Support Coordinator
...Family Support Coordinator Washington DC, District of Columbia On-Site Healthcare Workforce... ...geographic locations. Lead and/or assist in the... ...spouses and families in remote areas. Family Readiness Group... ...screening as part of our application process. After you apply,...
Suggested
For contractors
For subcontractor
Remote work
Worldwide
Loyal Source
Washington DC
3 days ago
Executive and Mission Support Lead (EMSL) - SME
$83k - $167k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteExecutive and Mission Support Lead (EMSL) - SME Work Location: Washington, DC Employment Type: Full-Time, Expert-Level Department... ...Opportunity Employer. Applicants will be considered without...
Suggested
Full time
CONTACT GOVERNMENT SERVICES
Washington DC
4 days ago
Sr Support Desk Lead
...opportunity with national impact I would love to connect. Job Title: Sr Support Desk Lead Position Type: Full-Time Location: Reston VA & client locations in the Washington D.C. area as required Days Remote: 3 days remote Position Summary: The...
Full time
Remote work
Flexible hours
Probal DasGupta
Washington DC
15 days ago
HR Operations Support Lead (HROSL) - SME
$100k - $200k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteHR Operations Support Lead (HROSL) - SME Work Location: Washington, DC Employment Type: Full-Time, Expert-Level Department: Administrative... ...Opportunity Employer. Applicants will be considered without...
Full time
CONTACT GOVERNMENT SERVICES
Washington DC
6 days ago
IT Field Support Lead
...can help! We are seeking an IT Field Support Lead to support the Internal Revenue... ...Services contract at the IRS Headquarters in Washington, DC. I’ve never heard of Terrestris.... ...environments. Familiarity with Microsoft 365 applications, basic network configuration/...
Full time
Contract work
Part time
Work at office
Terrestris Global Solutions
Washington DC
a month ago
L&I Payment Policy and Provider Support Manager
$72.42k - $132.92k
...Our Mission: Keep Washington Safe and Working! Our... ...Payment Policy & Provider Support Manager . This... ...outreach as well as an IT Application Developer for web support... ...and data analysis lead. The Payment Policy... ...least 3 of the following areas: Health care...
Full time
Part time
Work at office
Remote work
Flexible hours
State of Washington
Washington DC
14 days ago
AOUSC - Cyber Exercises Support Lead
...Job Description cFocus Software seeks a Cyber Exercises Support Lead to join our program supporting the Administrative Office of... .... This position is Hybrid with the onsite location being in Washington, DC. This position requires a Public Trust clearance. Qualifications...
Work at office
cFocus Software Incorporated
Washington DC
a month ago
IT Executive Support Service Lead
...We are currently seeking an Executive Support Service Lead who will provide oversight of Executive... ...problems, recommend solutions, and to identify areas where service can be improved. •... ...Arlington, VA. Candidate must reside within the DC/MD/Northern VA area. U.S. Citizenship...
Remote work
Weekend work
General Dynamics Information Technology
Arlington, VA
16 days ago
Real Estate Agent - Spokane, WA (High Support & Abundant Leads)
$100k
...Real Estate Agent – Spokane, WA (High Support & Abundant Leads) Haven Real Estate Group – Spokane,... ...Requirements: Must Have: • Active Washington real estate license • Reliable transportation... ...serving the Spokane and Coeur d’Alene area. We’re known for one thing above all...
Flexible hours
Haven Real Estate Group
Washington DC
a month ago
Contract Program Support Manager (Contingent Upon Contract Award)
...solutions. CRG is a leading management... ...Award, and the Washington Business Journal... ...Inc. 5000, and Baltimore Sun’s Best... ...Contract Program Support Manager to support... ...with all applicable Department of State... ...multiple functional areas and... ...Location Washington, DC Metropolitan Area...
Full time
Contract work
For contractors
Work at office
Contracting Resources Group
Washington DC
5 days ago
Service Desk Manager
$89.26k - $151.74k
...experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology... ...position based in the Washington, DC Metro area. Onsite client support is required... ...note that this application must be submitted directly...
Full time
Contract work
Work experience placement
Work at office
Local area
Remote work
ICF
Washington DC
3 days ago
Computer Logistics Support Manager [1000E0]
...based on industry-leading practices. We help... ...spanning six solution areas, ProSidian... ...Computer Logistics Support Manager (SCA Code:... ...CONUS - Mid Atlantic Washington Metropolitan Area... ...Virginia | Washington DC | Maryland) to... ...college or university. Applicant must possess at...
Full time
Temporary work
For contractors
Work at office
Flexible hours
Prosidian Consultng
Washington DC
2 days ago
Production Support Lead - Innovation_Delivery_Transformation
$105.4k - $207.8k
...modernize the claims experience. As Production Support Lead, you'll own L3 production support for... ...'s a hands-on technical role spanning application bug fixes, data pipeline issues, AI... ..., commitments, and actions across areas that help drive positive outcomes for our...
Local area
Deloitte
Rosslyn, VA
2 days ago
IT Desktop Support Coordinator Lead
$116.16k - $139.39k
...Technology (DIT) is seeking an IT Desktop Support Coordinator Lead to join our Platform Services team. As... ...of workstation endpoint management, application deployment and updates, and asset... ...advanced support and feature requests in area of expertise. Skilled in overseeing IT...
Work experience placement
Work at office
Remote work
Visa sponsorship
Night shift
Weekend work
Afternoon shift
umd
College Park, MD
4 days ago
eDiscovery Systems Manager
$165k
...for an e-Discovery Systems Manager to support the Civil Rights Division of DOJ.... ...position requires 100% onsite presence in Washington, DC. This is a key high level position.... ...current knowledge of available software applications and in area(s) of expertise. Contributes to...
Full time
For contractors
Local area
Leidos
Washington DC
4 days ago
Contract & Fiscal Support Coordinator 038-26
$95k - $125k
...seeking a Contract & Fiscal Support Coordinator who will thrive in... ...GPN PO across its functional areas: Governance, Fiscal, and Joint... ...the FMF. Proven ability to lead diverse teams in a dynamic Military... ...workforce. All qualified applicants will receive consideration for...
Full time
Contract work
Remote work
Anglicotech, LLC
Arlington, VA
3 days ago
Program Support Manager
...Description Position: Program Support Manager (PSM) Work Location: 600 19th Street, NW, Washington, DC 20067 Report to: Xtreme... ...performance within the respective areas of responsibility. This person... ...create accountability and to lead by example. Conduct performance...
Contract work
XTREME SOLUTIONS INC
Washington DC
a month ago
Service Desk Lead
...Solutions is seeking a Service Desk Lead for a proposal effort supporting the F-35 Joint Program Office (JPO... ...support for end-user hardware and applications when first-tier support cannot... ...rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and...
Contract work
Temporary work
Work at office
Local area
Remote work
LinTech Global
Arlington, VA
11 days ago
Program Support Manager (PSM)
...Job Description: Program Support Manager (PSM) Location: Passport Headquarters, Washington, DC (on-site) Security Clearance:... ...Program Support Manager (PSM) to lead all operations under the Passport... ...decisions. Assign staff to work areas in response to fluctuating...
Full time
Contract work
Temporary work
For contractors
Seasonal work
Work at office
DANE LLC
Arlington, VA
a month ago
Advanced Support Team Lead
...Interpreting and enforcing company policies and practices- Provide timely and accurate trend analysis and demand forecasting of Service Desk support requirements based on Service Desk ticketing system data and knowledgebase- Coordinates and approves team travel, training, and...
NTT DATA
Arlington, VA
3 days ago
Support Lead Part Time
$15.8 per hour
...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them... ...to perform all essential job functions in compliance with applicable federal, state, and local laws Explore our benefits site to discover...
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Oxon Hill, MD
3 days ago
Part Time Support Lead
$15.8 per hour
...ensuring everything is in place for a smooth daily operation.* Supports the onboarding and ongoing training of associates, helping... ...able to perform all essential job functions in compliance with applicable federal, state, and local lawsExplore our **benefits** site to...
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Bowie, MD
1 day ago
Support Lead Part Time
Join our team as a Support Lead, where you'll ensure exceptional customer experiences and train staff to deliver outstanding service. If you have a passion for retail and leadership, we want to hear from you!
Part time
Five Below
Arlington, VA
4 days ago
eDiscovery Systems Manager
$145k - $155k
...Litigation Technology Location: Washington, DC Work Arrangement:... ...Technology to lead technical operations supporting a high-profile federal litigation... ..., processing, data, application, and infrastructure issues... ...supporting dedicated local-area networks. Experience developing...
Permanent employment
Temporary work
Local area
Monday to Friday
AITHERAS, LLC
Washington DC
a month ago
Deputy Program Support Manager (DPSM)
...Job Description: Deputy Program Support Manager (DPSM) Location: Passport Headquarters, Washington, DC (on-site) Security Clearance... ...Program Support Manager in leading day-to-day operations for the... ...compliance across all functional areas at Passport Headquarters....
Full time
Contract work
Temporary work
Seasonal work
Work at office
DANE LLC
Arlington, VA
a month ago
IT Service Desk Supervisor
$110k - $130k
...quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service Desk team. Providing support and... ...ensuring timely resolution of issues (i.e., end-user application support and system issues are identified,...
Remote work
Fawkes IDM
Washington DC
a month ago
Desk Side Support Manager
...opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area. You will play a... ...operating systems, and desktop applications for all computer systems and... ...or more years managing and leading desk side support teams utilizing...
Full time
Contract work
Work at office
Shift work
ActioNet
Washington DC
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Application Support Lead (Washington DC-Baltimore Area). Be the first to apply!