Personal Banker - Mission Viejo - Mandarin Fluency Preferred

Personal Banker/Member Service Representative

Build Relationships. Build Futures. Build Your Career.

At Orange County's Federal Credit Union (OCFCU), banking is personalalways has been. For more than 85 years, we've helped our members reach life's milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we're proud of where we've come fromand excited about where we're going next.

Our people-first philosophy isn't just a tagline. It's why we've been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We're also honored with workplace satisfactiondriven directly by employee voices. When you join OCFCU, you're joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.

As a Personal Banker/Member Service Representative (MSR), you're more than the face of the branchyou're a trusted financial partner. You'll blend service, sales, and problem-solving to help members confidently navigate their financial journeys.

What you'll do:

• Deliver exceptional experiences by handling teller transactions with accuracy and care
• Open new accounts and guide members through consumer loan applications
• Proactively recommend products and services that truly fit member needs
• Resolve questions and concerns with a consultative, relationship-focused approach
• Create trust that lasts beyond the transactionand keeps members coming back

You'll bring:

• Banking Experience:
  • 2+ years of recent experience in a bank or credit union
  • Hands-on experience with teller transactions, new account openings, and consumer lending
• Sales & Communication Skills:
  • 2+ years cross-selling and referring financial products
  • Clear, friendly communicationprofessional yet approachable
  • Mandarin Fluency Preferred
• Tech Savvy:
  • Comfortable learning and using multiple systems and platforms
• Schedule Flexibility:
  • MondaySaturday availability
  • Weekdays between 8:30 AM6:30 PM and Saturdays 8:30 AM2:30 PM

Compensation & Career Path

We believe great talent deserves fair, transparent payand room to grow. Hourly pay is based on experience, internal equity, and role level: Personal Banker/Member Service Rep IV $23.00$25.00 per hour.

Why OCFCU?

• Award-winning workplace culture
• Clear growth paths and internal mobility
• People before profitsalways
• A team that supports each other and celebrates wins
• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth: Annual merit increases, annual discretionary bonus and quarterly incentive bonuses, as well as educational grants up to $1,000 per year.

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.