Eligibility Specialist II

Salary : $40,913.60 - $47,049.60 Annually
Location : 741 North Highland Avenue, Winston-Salem, NC
Job Type: Full Time
Job Number: 08929
Department: Social Services
Division: Economic Services
Opening Date: 06/30/2026
Closing Date: 7/12/2026 11:59 PM Eastern


General Statement of Duties
The Department of Social Services seeks a highly motivated and dependable professional to join our Family Support Services team. This role requires advanced communication and exceptional customer service skills to support the Economic Services Division.

The successful candidate will assist the Family Support Services Program Manager in determining eligibility and supporting Eligibility Specialists I. Responsibilities include training staff on county policies and procedures, responding to employee and client inquiries, managing documentation and agency mail, maintaining and covering work queues, processing applications, and providing additional support as needed.
Distinguishing Features
This is a fast-paced, dynamic position where responsibilities may shift based on program and agency needs. The ideal candidate will demonstrate proficiency in standard computer applications such as Microsoft Office, strong conflict resolution skills, and exceptional organizational abilities. Success in this position requires adaptability, sound judgment, and the ability to work effectively in a collaborative, high-volume environment while maintaining accuracy and professionalism.


Knowledge of Application Assignment, Energy, Childcare, and/or Work First is desired.

Minimum Education and Experience
Graduation from high school or GED and three years of paraprofessional, clerical, or other public contact experience, which included negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks.


Required: One or more years' experience as an Eligibility Specialist or Income Maintenance Caseworker. One or more years' experience with NCFast.

Essential Duties and Responsibilities
The successful candidate must be able to:

• Interpret complex rules and regulations and use good judgment to make appropriate
• eligibility decisions.
• Must have exceptional organizational skills,
• Work independently,
• Ability to perform basic mathematical calculations,
• Ability to work quickly within deadlines,
• Have basic knowledge of universal computer technology and general office equipment.

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These links do not apply to positions that are Part Time, no benefits.
01


The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02


Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Advanced Degree

03


What best describes your years of experience in eligibility, case management or related work?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

04


How many years of experience do you have working with NCFAST?

• No experience
• Less than 2 year
• 2 to 4 years
• 4 to 6 years
• More than 6 years

05


With which software are you proficient (choose all that apply)?

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Access

06


What best describes your years of experience in customer service?

• No Experience
• Less than 3 years
• 3 to 5 years
• 5 to 7 years
• 7 to 10 years
• More than 10 years

07


Which best describes your years of experience working in an office environment?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

Required Question