Warranty Administrator

About Us: Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients. Position Summary The Warranty Administrator is responsible for processing, submitting, and reconciling manufacturer warranty claims in a timely and accurate manner. This position serves as a liaison between the dealership and vehicle manufacturers to ensure compliance with warranty policies and procedures while maximizing warranty reimbursement and minimizing claim rejections. Essential Duties and Responsibilities Review repair orders for completeness, accuracy, and warranty eligibility. Prepare, submit, and process warranty claims according to manufacturer guidelines and deadlines. Monitor, track, and follow up on open, pending, and rejected warranty claims. Resolve claim discrepancies and seek corrections or additional documentation as needed. Maintain accurate warranty records and supporting documentation. Reconcile warranty receivables and ensure timely collection of manufacturer payments. Research warranty coverage, policies, procedures, recalls, and service campaigns. Work closely with service advisors, technicians, parts personnel, and management to ensure proper claim documentation. Audit repair orders to verify labor operations, parts usage, coding, and technician comments meet manufacturer requirements. Process warranty cancellations, adjustments, and chargebacks when necessary.Assist with manufacturer warranty audits and provide requested documentation. Maintain confidentiality of dealership, customer, and manufacturer information. Perform additional administrative duties as assigned. Qualifications Required High school diploma or GED. Strong administrative, organizational, and data entry skills. Excellent attention to detail and accuracy. Ability to manage multiple deadlines and prioritize workload effectively. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Strong communication and problem-solving skills. Preferred Previous automotive dealership experience. Prior warranty administration experience. Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar). Knowledge of manufacturer warranty policies and procedures. OEM certification or training is a plus. Knowledge, Skills, and Abilities Strong understanding of automotive repair orders and service operations. Ability to interpret manufacturer warranty guidelines. Excellent analytical and reconciliation skills. Ability to work independently while maintaining strong collaboration with the service department. High level of integrity and professionalism. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to occasionally lift up to 25 pounds. Ability to communicate effectively in person, by phone, and electronically. Performance Expectations Timely submission of warranty claims. Minimized claim rejections and chargebacks. Accurate warranty receivable reconciliation. Compliance with manufacturer and dealership policies. Strong internal customer service to service, parts, and accounting departments. What We Have To Offer: Competitive compensation. PTO and sick time Employee discounts. Referral program. Comprehensive benefits such as health, dental, and vision insurance. Company sponsored life insurance. 401(k) retirement savings plan. Opportunities for career growth and advancement. Values-driven culture built on professionalism, integrity, and a fun family atmosphere. We hire the best and brightest from all races, nationalities, and sexes. We don't make decisions based on any protected characteristic. #J-18808-Ljbffr