Assistant Manager
AEG Vision
About AEG At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that:
- Invests in leadership development and internal growth.
- Believes people and performance go hand in hand.
- Values collaboration, authenticity, and continuous learning.
- Celebrates wins, supports challenges, and grows together.
- Gives leaders the autonomy to make an impact while providing the support they need to succeed.
- Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
- Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
- Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
- Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
- Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
- Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
- Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
- Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
- Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
- Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
- Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
- Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
- Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
- Serve as the designated practice point of contact in the Practice Manager's absence, when assigned, while escalating matters outside of role authority.
- Perform other duties as assigned by the Practice Manager.
- Optical, optometric, healthcare, retail, hospitality, or comparable service/operations experience required.
- Experience in one or more optical or practice functions preferred, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
- 1-2 years of leadership, lead, supervisory, or management experience preferred.
- High school diploma or equivalent.
- Demonstrated leadership capability required, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
- Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
- Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
- Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
- Ability to learn practice systems, technology, and workflow tools quickly.
- Related education preferred; equivalent experience may be considered.
- 401(k) with company match
- Medical, dental, vision, life, STD, and LTD benefits
- Employee vision discount program
- HSA/FSA
- Paid time off
- Paid holidays
- Ability to utilize office and practice equipment.
- Prolonged sitting, standing, and walking.
- Ability to move throughout the practice to support patient flow, team needs, and operational execution.
- Ability to lift up to 10 lbs.
Vacancy posted 1 day ago
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