Spa Coordinator

Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Wellness resources Employee discounts Opportunity for advancement Paid time off Training & development This isn't a front desk job. It's a hospitality and sales career. At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins. We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference. About This Role As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it. This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout. What You’ll Actually Do Open and close the spa, ensuring everything is perfect for guests and the next shift Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea) Book appointments, recommend services, and help guests find exactly what they need Suggest enhancements and retail products that genuinely improve the guest experience Handle guest concerns and complaints with grace, turning problems into loyalty Support and guide newer front desk team members during your shifts Keep the front of house running smoothly when management isn't on-site Compensation & Benefits $17-20/hour based on experience 5% commission on retail sales when you hit your targets $5 bonus per enhancement sold (once you hit 10 per month) Complimentary spa services Product discounts Paid training Clear path to management for high performers You’re a Great Fit If… You genuinely enjoy making people feel special and taken care of You see sales as helping people find what they need, not pushing products You take ownership and solve problems without waiting to be told what to do You're comfortable leading a shift and supporting less experienced team members Details matter to you, and you follow through on the little things You've worked in hospitality, retail, or customer service and want something better You Might Not Be a Good Fit If: You think recommending products or services is "pushy" You prefer working alone without constant guest interaction You can't work weekends or occasional holidays Following scripts and protocols feels restrictive to you You're looking for a quiet desk job where you can zone out Requirements 2+ years in hospitality, retail, or customer service Comfortable with point‑of‑sale systems and handling payments Polished People Skills: Ability to get along well with coworkers and customers alike Available for part‑time hours including one weekend day (either Saturday or Sunday) Reliable transportation to our location Nice to Have (Not Required) Experience in spa, salon, or wellness industry Knowledge of skincare products and services Experience training or mentoring others #J-18808-Ljbffr