Customer Service Representative

Customer Service Representative

Addison Group is partnering with a well-established company in the Aurora area that is seeking a driven and detail-oriented Customer Service Representative. This is a great opportunity for someone who is passionate about delivering excellent service and looking to grow in a fast-paced, team-oriented environment.

The Customer Service Representative will play a key role in supporting internal and external customers by managing order processing, tracking shipments, and collaborating with vendors and departments to ensure smooth operations. This is a fully onsite role with long-term potential and early conversion opportunities.

Key responsibilities include:

• Accurately enter and manage customer orders
• Initiate welcome calls/emails to set expectations and confirm order details
• Monitor order progress and proactively communicate updates to customers
• Work with vendors to manage component sourcing, pricing, and delivery timelines
• Handle part substitutions and address any issues that arise with product availability
• Act as a liaison between departments to ensure timely and accurate fulfillment
• Follow up with customers post-shipment to ensure satisfaction
• Support the team with general administrative and customer support tasks
• Maintain organized records and documentation throughout the order process

Qualifications:

• 1+ year of customer service experience
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage multiple tasks
• Comfortable working in a fast-paced, high-volume setting

Additional details:

• Work setting: 100% onsite

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.