Customer Service Representative

Customer Service Representative Role As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. Key Responsibilities Handle a high volume of incoming customer calls with professionalism and accuracy. Process customer requests including new service setup, service changes, and service discontinuations. Accept customer payments and assist with billing questions or account updates. Collaborate with internal teams and customers to determine service needs and resolve issues. Provide safe, cost-effective, environmentally responsible solutions to customer service concerns. Manage escalated customer calls. What We're Looking For 2+ years of high-volume customer service experience Proficiency with Microsoft Word, Excel, and Outlook Strong verbal and written communication skills A proactive mindset and dedication to customer satisfaction Ability to problem-solve and work in a fast-paced environment Bilingual in Spanish and English is a plus What You'll Get From Us Competitive Pay: $23.00 per hour 401(k) with company match invest in your future Comprehensive healthcare benefits including Medical, Dental, and Vision Employee Perks & Programs: Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.