Customer Service Representative (P&C)

Job Description

Job Description

Customer Service Representative (P&C) – Rocky Mountain Insurance Services

About Us

At Rocky Mountain Insurance Services , we aren’t your typical corporate, cookie-cutter insurance agency. As an independent broker, we work directly for our clients, not a single insurance giant. We handle pretty much any type of coverage you can think of—from Auto and Home to specialized protections. We pride ourselves on a culture that values collaboration, professional growth, and delivering unmatched, genuine service to our community.

If you are looking for an agency where your voice is heard and your hard work is actually recognized, you’ve found your home.

The Role: What You’ll Do

As our newest Customer Service Representative, you will be the heartbeat of our client relationships. You aren’t just answering phones; you are a trusted advisor helping clients navigate their coverages, handle life changes, and find peace of mind.

Key Responsibilities:

• Be the Expert Voice: Respond to incoming calls and emails, confidently answering client questions regarding their policies, billing, and coverage details.

• Manage Policy Changes: Easily process endorsements, policy updates, and renewals to ensure our clients always have the right protection.

• Be an Advocate During Claims: Walk clients through the claims-filing process with empathy and clarity, explaining next steps so they never feel lost.

• Fuel Our Growth: Quote and process new business policies, identifying the best coverage options from our diverse carrier network.

What We’re Looking For

• The Mindset: Excellent customer service skills are absolutely required. You are naturally empathetic, a great listener, and a proactive problem-solver.

• The Credentials:

  • An active Property & Casualty (P&C) License OR several years of solid insurance experience OR the sheer drive and ability to obtain your license quickly (we will help guide you through the process!).

• The Bonus Points (Nice-to-Haves, Not Dealbreakers):

  • Experience working within an independent agency/brokerage environment.

  • Familiarity with AMS software (Management Systems).

  • Experience or comfort handling Commercial Lines of insurance.

Why You’ll Love the Rocky Mountain Team

"We believe that taking care of our team is the only way to ensure our clients get taken care of."

• Competitive Pay: $45,000 - $65,000 base salary , depending entirely on your experience and licensing level.

• Diverse Portfolio: Because we write almost every type of insurance, you’ll never get bored and will constantly expand your industry knowledge.

• Career Growth: We love promoting from within and will actively invest in your professional development and licensing.

• A Supportive Culture: Enjoy a collaborative, team-first atmosphere where your hard work is celebrated.

• Competitive Compensation: We offer a competitive salary based on experience, alongside performance incentives.

How to Apply

Ready to take the next step in your insurance career with an agency that truly values you? Send your resume and a brief note telling us why you’d be a great fit to the Rocky Mountain Insurance Services hiring team!