Customer Service Representative

Job Description Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact. Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve. If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.

ABOUT THE CUSTOMER SERVICE REPRESENTATIVE ROLE

As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

KEY RESPONSIBILITIES

* Handle a high volume of incoming customer calls with professionalism and accuracy. * Process customer requests including new service setup, service changes, and service discontinuations. * Accept customer payments and assist with billing questions or account updates. * Collaborate with internal teams and customers to determine service needs and resolve issues. * Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns. * Manage escalated customer calls.

WHAT WE’RE LOOKING FOR

• 1+ years of high‑volume customer service experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• A proactive mindset and dedication to customer satisfaction
• Ability to problem‑solve and work in a fast‑paced environment
• Bilingual in Spanish and English is a plus

WHAT YOU’LL GET FROM US

• Competitive Pay: $20.00 per hour
• 401(k) with company match — invest in your future
• Comprehensive healthcare benefits including Medical, Dental, and Vision

* Employee Perks & Programs:

• Mental Health Employee Assistance Program
• Emergency Travel Assistance
• Prepaid Legal Plan
• Employee Stock Purchase Plan
• Scholarship opportunities for children
• Employee Relief Fund for financial emergencies
• Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term

Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.